Four Seasons
HousekeepingCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Housekeeping Coordinator at Four Seasons. Skills: Housekeeping operations, Guest communication, Request fulfillment. Manage housekeeping operations. Ensure guest satisfaction”
What You'll Achieve.
Ensure guest satisfaction
Industry & Context.
Hold a Macao ID
What They're Looking For.
Must Have
High school or equivalent education, Conversational English, Conversational Cantonese or Mandarin
What You'll Do.
Manage housekeeping operations
Ensure guest satisfaction
Handle guest inquiries
Handle guest requests
Communicate with guests
Communicate with employees
Use telephone call log
Follow up on guest requests
Ensure requests delivered within standard time
Utilize computer system for Housekeeping
Follow up on queue rooms
Follow up on room status checks
Provide information to Front Office
How You'll Work.
Team & Collaboration
Communicate with employees
Communication Scope
Guest communication
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Opened in 2008, Four Seasons Hotel Macao has become a coveted destination for both business and leisure travelers who seek exceptional and personalized services. Its numerous awards and satisfied customers attest to its excellence. In October 2020, Four Seasons Hotel Macao introduced The Grand Suites, an all-suite tower that took the concept of luxury and bespoke services to new heights. With the addition of 289 suites, the Hotel's room count increased to a combined total of 649 keys, making it the largest property within the Four Seasons group. Situated at the heart of the Cotai Strip, the hotel provides an elegant oasis with elite entertainment, high-end shopping, world-class dining, and the indulgent pampering that defines Four Seasons. **Applicants must hold a Macao ID due to work permit restrictions.** **About the role:** The Housekeeping Coordinator is responsible for managing housekeeping operations and ensuring guest satisfaction through effective communication and coordination. This role involves
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