HotlineResourceCoordinator-5

**Overview:** **Job Description Summary:** Provides crisis intervention, intake assessment, and referral services to individuals calling into the crisis hotline. Supports access to appropriate community-based resources and services. **Job Description:** **Essential Functions:** * Provides crisis intervention and hotline support, answering calls and responding to inquiries and concerns with compassion and clinical skills. * Conducts intake and eligibility assessments and connects callers with appropriate resources and services. Coordinates and supports referrals and admissions. * Maintains accurate documentation and data quality, collecting, reporting, and evaluating client information and activities. * Collaborates with internal and external partners, such a law enforcement, shelter staff, and clinical teams, to ensure seamless service delivery and support for clients. * Participates in follow-up calls and encourages discharged clients to engage in ongoing services using motivational interviewing techniques. * Enters data into various record-keeping systems as needed. **Education Requirement:** * Two years of college, or equivalent education and experience, required. * Bachelor's Degree in Social Work, preferred. **Skills:** * Effective verbal and written communication, interpersonal, and documentation skills. * Working knowledge of relevant community resources and services. * Effective problem-solving and conflict management skills. * Ability to quickly assess and prioritize information received. * Flexibility and ability to manage multiple demands in a fast-paced environment. **Experience:** * One year of experience providing intake or crisis services, preferred. * Relational database experience, preferred. **Physical Requirements:** OCCASIONALLY: Bend/twist, Climb stairs/ladder, Flexing/extending of neck, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Lifting / Carrying: 21-40 lbs, Pushing / Pulling: 0-25 lbs, Pushing / Pulling: 26-40 lbs, Reaching