Postpartum Support International
Healthcare
HotlineCounselor
“Hotline Counselor at Postpartum Support International. Skills: Maternal mental health, Childbirth education, Lactation support. Answer telephonic inquiries. Answer text inquiries”
Industry & Context.
Conflict management; Tolerate distress; Multitask; Handle high-acuity contacts
Clear background check, Complete all training, Maintain optimal internet speeds, Utilize quiet office space
What They're Looking For.
Must Have
Licensed Mental Health Clinician, Licensed Healthcare Professional, National or State-Certified Doula, Lactation Consultant, Childbirth Educator, Peer Specialist, 2 years' work experience, Professional liability insurance
Nice to Have
Bachelor's degree in a related field
What You'll Do.
Answer telephonic inquiries
Answer text inquiries
Answer chat inquiries
Provide psychosocial support
Provide evidence-based information
Provide brief interventions
Maintain documentation
Ensure professionalism
Interact with remote team
Communicate via Slack
Ensure confidentiality
Participate in trainings
Participate in development exercises
How You'll Work.
Team & Collaboration
Remote team; Services/Operations team; Clinical team
Applying for this Hotline Counselor role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Postpartum Support International?
Real rants from real employees. Read before you apply.