Towne Park
Hospitality
HotelValetCaptain
“Hotel Valet Captain at Towne Park. Skills: Guest service, Coordination, Driving. Orchestrate service experience for hotel guests. Meet or exceed site service standards”
Industry & Context.
Troubleshooting; Provide guidance when manager is not on-site; Handle critical issues and make judgment calls; Apply reasoning and understanding to carry out instructions
Must be able to drive manual transmission, Must be able to lift up to 100 pounds occasionally, Must be able to lift up to 50 pounds frequently, Must be able to lift up to 20 pounds constantly, Work outdoors for extended periods, Subject to extreme heat and cold weather, Travel of up to 5% may be required
What They're Looking For.
Must Have
Must be at least 18 years of age, Must be able to pass a criminal background, MVR and drug screen, Must complete the Wheelchair Safety Training course provided by Towne Park, Must have and maintain a valid driver’s license and clean driving record, Must be able to drive manual transmission, Must be able to speak, read and write Standard English language., Must be able to read and comprehend simple instructions, short correspondence and memos., Must be able to write simple correspondence., Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates, Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form., Must be able to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; must be able to perform these operations using units of American money, Must be able to understand 24 hour and military time systems., Must be able to clearly understand rates applicable to time passed.
Nice to Have
Six (6) months related experience and/or OR equivalent combination of education and experience
What You'll Do.
Orchestrate service experience for hotel guests
Meet or exceed site service standards
Provide guidance when manager is not on-site
Handle critical issues and make judgment calls
friendly and professional demeanor
Greet guests within 30 seconds of arrival
Deliver Aggressive Hospitality to guests
Open all vehicle and hotel doors for guests
Check in arriving guests and explain procedures
Park and retrieve vehicles cautiously
Handle guest complaints and difficult situations
Use proper phone etiquette
Assist with delivery and pick up of items to guest rooms
Assist guests with directions
reservations and inquiries
Maintain knowledge of client's facility and local attractions
Promote teamwork philosophy
Lead work group in delivering high levels of guest service
Appoint fellow associates to routine roles
Assign coworkers to non-ordinary roles
Reduce staff during shift if business conditions dictate
Issue claim checks to guests
Complete ticket information accurately
Ensure staff do not provide 'lift' services
Check wheelchairs for safe operation
Clean wheelchairs after each use
Protect guest confidentiality
Maintain security of customer information
Assist Account Manager with work schedules
Make calls to notify associates of schedule changes
Identify and collect revenue for all vehicles
Complete accurate cash drop slips and envelopes
Complete shift report and paperwork accurately
Reconcile revenue and tickets at end of shift
How You'll Work.
Team & Collaboration
Work alongside coworkers to ensure service standards are met or exceeded; Promote a teamwork philosophy through leading by example and effective communication skills; Lead the work group in delivering high levels of guest service; Appoint fellow associates to certain routine roles; Assign coworkers to non-ordinary roles at the direction of the Account Manager
Communication Scope
Speak, read and write Standard English language; Read and comprehend simple instructions, short correspondence and memos; Write simple correspondence; Effectively present information in one-on-one and small group situations; Effective communication skills
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