Towne Park
Hospitality
HotelValetCaptain
“Hotel Valet Captain at Towne Park. Skills: Guest service, Coordination, Administration, Driving. Orchestrate service experience for hotel guests. Ensure site service standards are met”
What You'll Achieve.
Deliver exceptional experiences; Create smiles; Brighten someone else’s day; Make an impact; Ensure site’s service standards are met or exceeded; Deliver high levels of guest service
Industry & Context.
Troubleshooting; Provide guidance; Handle critical issues; Make judgment calls; Apply reasoning and understanding
Must be able to drive manual transmission, Must be able to stand for extended periods of time, Must be able to walk, Must be able to handle or feel objects, Must be able to reach with hands, Must be able to climb, Must be able to balance, Must be able to stoop, Must be able to kneel, Must be able to crouch, Must be able to crawl, Requires close vision, Requires distance vision, Requires color vision, Requires peripheral vision, Requires depth perception, Requires ability to adjust focus, Exerting up to 100 pounds of force occasionally, Exerting up to 50 pounds of force frequently, Exerting up to 20 pounds of force constantly to move objects, Work performed outdoors for extended periods, Subject to extreme heat and cold weather, Travel of up to 5% may be required
What They're Looking For.
Must Have
Must be at least 18 years of age, Must be able to pass a criminal background, MVR and drug screen, Must complete the Wheelchair Safety Training course provided by Towne Park, Must have and maintain a valid driver’s license and clean driving record, Must be able to drive manual transmission, Must be able to speak, read and write Standard English language, Must be able to read and comprehend simple instructions, short correspondence and memos, Must be able to write simple correspondence, Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates, Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form, Must be able to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; must be able to perform these operations using units of American money, Must be able to understand 24 hour and military time systems, Must be able to clearly understand rates applicable to time passed
Nice to Have
Six (6) months related experience and/or OR equivalent combination of education and experience
What You'll Do.
Orchestrate service experience for hotel guests
Ensure site service standards are met
Provide coordination and administration
Provide troubleshooting and guidance
Handle critical issues and make judgment calls
Report information to manager
Maintain friendly and professional demeanor
Greet guests within 30 seconds
Deliver aggressive hospitality
Open vehicle and hotel doors
Check in arriving guests
Explain parking and retrieval procedures
Park and retrieve vehicles cautiously
Handle guest complaints and difficult situations
Use proper phone etiquette
Assist guests with directions
Maintain knowledge of client facility
Promote teamwork philosophy
Lead work group in guest service
Appoint associates to routine roles
Assign coworkers to non-ordinary roles
Reduce staff during shift if needed
Issue claim checks to guests
Complete ticket information accurately
Ensure staff do not provide lift services
Check wheelchairs for safe operation
Clean wheelchairs after use
Protect guest confidentiality
Maintain security of customer information
Assist Account Manager as needed
Notify associates of schedule changes
Identify and collect revenue for vehicles
Complete accurate cash drop slips
Complete shift report and paperwork
Reconcile revenue and tickets
How You'll Work.
Team & Collaboration
Working alongside coworkers to ensure service standards are met or exceeded; Promoting a teamwork philosophy through leading by example and effective communication skills; Leading the work group in delivering high levels of guest service; Appointing fellow associates to certain routine roles; Assigning coworkers to non-ordinary roles at the direction of the Account Manager; Making calls on behalf of the manager to notify fellow associates of schedule changes or openings
Communication Scope
Speak, read and write Standard English language; Read and comprehend simple instructions, short correspondence and memos; Write simple correspondence; Effectively present information in one-on-one and small group situations to guests, clients and associates; Effective communication skills
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