Our Expanding Team
HotelReservationsAgent
“Hotel Reservations Agent at Our Expanding Team. Skills: customer service, reservation management, communication. Make meaningful moments for customers. Handle inbound customer phone calls”
What You'll Achieve.
maintaining high standards; providing the best service
Industry & Context.
finding alternative dates or options
What They're Looking For.
Must Have
computer proficiency, ability to swiftly navigate multiple systems/applications, accurately input data into proper fields, flexible schedule, communicate clearly with coworkers and guests, follow the company's rules
What You'll Do.
Make meaningful moments for customers
Handle inbound customer phone calls
Provide exemplary service and support
Assist with managing reservations
Provide hotel information
Modify/cancel bookings
Connect with guests over chat
Manage guest preferences
Coordinate with hotel front desk
Maintain guest records
Assist with TLA bookings
Assist with rate overrides
Overcome potential guest objections
Check availability of accommodations
Find alternative dates or options
Assist with call back requests
Return customers calls
How You'll Work.
Team & Collaboration
communicate clearly with coworkers
Communication Scope
communicate clearly with guests
Applying for this Hotel Reservations Agent role?
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