Four Seasons
HotelAssistantManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Hotel Assistant Manager at Four Seasons. Skills: Front desk management, Guest relations, Staff management. Direct Front Desk team activities. Act as manager on duty”
What You'll Achieve.
Achieve maximum customer satisfaction
Industry & Context.
Handle stressful situations; Handle guest complaints
What They're Looking For.
Must Have
1 year supervisory experience, 1 year assistant management experience
Nice to Have
Opera knowledge is a plus
What You'll Do.
Direct Front Desk team activities
Act as manager on duty
Manage Front Desk shifts
Respond to guest requests
Add personal recommendations
Achieve maximum customer satisfaction
Comply with Four Seasons policies
Manage Front Desk staff
Direct Hotel Assistant Managers
Ensure communication on problems
Follow up on guest requests
Follow up on special requirements
Conduct Performance Evaluations
Review staff schedules
Monitor staff activities
Assure standards are met
Resolve customer complaints
Handle guest interactions
Accommodate special requests
Assist customers with inquiries
Coordinate departures
Coordinate billing requirements
Block rooms for arrivals
Resolve discrepancies
Review daily arrivals
Ensure proper handling of Special Attention Guests
Ensure proper handling of Return Guests
Ensure proper handling of Groups
How You'll Work.
Team & Collaboration
Work closely with other departments
Communication Scope
Communicate clearly; Communicate effectively
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year’s Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores. **About the role:** The Hotel Assistant Manager directs and controls the activities of the Front Desk team. Acts as the manager on duty in the hotel when senior managers are not available. Manages shifts at the Front Desk. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. **What you will do:** * Manages the staff at the Front Desk. Directs all activities of the Hotel Assistant Managers and the Night Manager to ensure communic
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