HostingSalesandSupportMessagingGuide

Location Details: Serbia - Remote At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Working hours: 5pm - 1am CET Monday to Friday Are you passionate about assisting customers with all of their technical needs? Do you love to guide customers to success? If so, come join our Hosting Support team. Hosting support chat guide, supports GoDaddy’s hosting customers on multiple channels, primarily via messaging. You will be the first point of contact and provide professional consultation to customers. Your interactions will range from questions about current GoDaddy products/services to consultations regarding new purchases. You will effectively respond and provide information to customers regarding new products and services offering and contract extension options, and will cross-sell additional products/services. What you'll get to do... You will take ownership of customer service questions, researching and providing first-contact resolution for issues of moderate complexity You will provide technical feedback on processes and procedures to reduce customer concerns You will interact with and communicate effectively across departments within various levels of the organization to properly research and handle customer issues You will work in multiple systems, including but not limited to Chat, CRM, JSD, and Live Engage Consult with customers about their business needs by matching GoDaddy products and/or solutions to their online goals, all while providing fast resolution via messaging Build trust, interact, and communicate effectively with various levels of the organization, while meeting department quality and production standards Address c