Jll
Hospitality/OperationsExecutive
Neural analysis suggests this role is
optimal for Executive candidates.
“Hospitality/Operations Executive at Jll. Skills: Guest experience management, Operations management, Event execution. Oversee delivery of services. Greet guests”
What They're Looking For.
Must Have
First class food and beverage experience, Experience making coffee at Barista level, Experience from working in conferencing or events environments, Excellent communication skills, Superior customer service skills, Willing to learn, Problem-solving skills, Decision-making skills, Great energy, Flexible approach, Immaculate presentation
Nice to Have
Corporate waiter background preferred, Lounge background preferred, Hotel background preferred, Diploma in Hospitality Management, Diploma in Business Administration
What You'll Do.
Oversee delivery of services
Accompany guests to meeting rooms
Make espresso coffees
Prepare other beverages
Deliver food and beverage service
Set up boardrooms/meeting rooms
Assist with venue set up
Assist with event execution
Develop strategies to enhance guest satisfaction
Implement strategies to enhance guest satisfaction
Address guest feedback
Address guest complaints
Address guest inquiries
Collaborate with cross-functional teams
Streamline operations
Improve guest experience
Provide support to front office reception
Work with housekeeping team
Work with facilities technical team
Implement standard operating procedures
Ensure compliance with quality standards
Monitor operational performance
Identify areas for improvement
Assist in developing operational budgets
Assist in managing operational budgets
Identify cost-saving opportunities
Ensure compliance with local regulations
Ensure compliance with industry standards
Ensure compliance with company policies
Ensure comfortable environment for guests
Ensure comfortable environment for staff
Voice out potential hazards
How You'll Work.
Team & Collaboration
Cross-functional teams
Communication Scope
Customer service
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **What this job involves:** JLL is a global real estate services firm specializing in commercial property and investment management. We are currently seeking a talented and motivated Hospitality/Operations Executive to join our team at client’s premises and support their business needs in Singapore. You’ll also present with outstanding communication skills and customer service knowledge and will understand the delicate nature of working in a high-end corporate environment. **Guest Experience Management:** * Ensure exceptional guest experiences by overseeing the delivery of high-quality services and amenities. * Greet guests and accompany them to their appropriate meeting rooms * Make espresso coffees at Barista level and prepare other beverages as required * Deliver food and beverage service in a professional and at times discreet manner * Ensure that boardrooms/ meeting rooms are set-up correctly and within a timely and professional manner for all meetings * Assisting with venue set up and execution of events * Develop and implement strategies to enhance guest satisfaction. * Address guest feedback, complaints, and inquiries in a timely and professional manner. * Collaborate with cross-functional teams to streamline operations and improve guest experience. **Preperations Management:** * Provide support to front office reception counter (when receptionist on leave) * Work with housekeeping and facilities techn
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