Jll
hospitality
HospitalityManager-ClientSiteServices
Neural analysis suggests this role is
optimal for Mid candidates.
“Hospitality Manager - Client Site Services at Jll. Skills: Soft Services Management, Food & Beverage Operations, Event Management, Team Leadership, Client Relations. Oversee daily operations of reception, concierge, and guest services. Manage housekeeping standards and workplace cleanliness protocols”
What You'll Achieve.
deliver exceptional workplace experiences; ensure compliance with health and safety regulations; Monitor food quality, presentation, and customer satisfaction; Monitor service level agreements and performance metrics; Implement continuous improvement initiatives; Handle escalations and resolve service issues promptly; ensure client’s expectations are conveyed and worked upon; pro-actively develop and manage Client relationships ensuring that expected service levels are achieved; deliver an exceptional quality of service to the Client, as reflected by Client feedback
Industry & Context.
Proactive problem-solver
What They're Looking For.
Must Have
Bachelor's degree in Hospitality Management, Business Administration, or related field, 5+ years of experience in hospitality or facility management, leadership and team management abilities, Excellent customer service and relationship management skills, Project management and event planning expertise, Budget management and cost control experience, communication and interpersonal skills, Proactive problem-solver with attention to detail, Ability to multitask in a fast-paced environment, Flexible and adaptable to changing client needs, Professional demeanor with service orientation, Cultural awareness and ability to work with diverse teams
Nice to Have
Previous experience managing multiple service verticals preferred, Experience working in corporate or technology environments advantageous
What You'll Do.
Oversee daily operations of reception
Manage housekeeping standards and workplace cleanliness protocols
Coordinate mail and package distribution services
Ensure seamless visitor management and security compliance
Supervise administrative support services and meeting room coordination
Manage cafeteria operations
and beverage programs
Oversee vendor relationships with food service providers
Ensure compliance with health and safety regulations
and customer satisfaction
and cost control for F&B services
Plan and execute corporate events
and employee engagement activities
Coordinate logistics for conferences
and client presentations
Manage event budgets and vendor relationships
Ensure seamless setup
and breakdown of events
Support marketing and communication for internal events
Lead and develop a team of service professionals
Maintain relationships with client stakeholders and IT company leadership
Monitor service level agreements and performance metrics
Implement continuous improvement initiatives
Handle escalations and resolve service issues promptly
create a fun and impactful client engagement strategy
engage with all employees and key stakeholders
imbed in the FM team a culture of empowerment
engagement and fulfilment
monitor and develop procedures to ensure client’s expectations are conveyed and worked upon
pro-actively develop and manage Client relationships ensuring that expected service levels are achieved
deliver an exceptional quality of service to the Client
as reflected by Client feedback
liaison with JLL team and client on soft service and hard service delivery
manage JLL profile within the client account
champion monthly meetings with GWS lead to enhance relationships
support our people’s growth and development through effective training and coaching sessions
promote a culture that upholds the ‘I am JLL’ core behaviours and fosters teamwork
cooperation and performance excellence
ensure that the team is constantly motivated
and that trust and work ethics prevail among members
How You'll Work.
Team & Collaboration
Lead and develop a team of service professionals; Maintain relationships with client stakeholders and IT company leadership; Promoting teamwork across the board; support our people’s growth and development through effective training and coaching sessions; promote a culture that upholds the ‘I am JLL’ core behaviours and fosters teamwork, cooperation and performance excellence; ensure that the team is constantly motivated, and that trust and work ethics prevail among members; liaison with JLL team and client on soft service and hard service delivery; create, manage JLL profile within the client account; champion monthly meetings with GWS lead to enhance relationships
Communication Scope
communication and interpersonal skills
Process & Methodology
Project management and event planning expertise
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. # **Hospitality Manager - Client Site Services** **Position Overview** * We are seeking an experienced Hospitality Manager to oversee comprehensive soft services, food & beverage operations, and event management at a dedicated client site within a leading IT company. This role requires a dynamic professional who can deliver exceptional workplace experiences while managing multiple service streams in a fast-paced technology environment. Key Responsibilities * Soft Services Management * Oversee daily operations of reception, concierge, and guest services * Manage housekeeping standards and workplace cleanliness protocols * Coordinate mail and package distribution services * Ensure seamless visitor management and security compliance * Supervise administrative support services and meeting room coordination Food & Beverage Operations * Manage cafeteria operations, catering services, and beverage programs * Oversee vendor relationships with food service providers * Ensure compliance with health and safety regulations * Monitor food quality, presentation, and customer satisfaction * Manage inventory, procurement, and cost control for F&B services Event Management * Plan and execute corporate events, meetings, and employee engagement activities * Coordinate logistics for conferences, seminars, and client presentations * Manage event budgets and vendor relationships * Ensure seamless setup, execution, and breakdown of
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