Hospitality and Events
hospitality
HospitalityandEvents-Manager
Neural analysis suggests this role is
optimal for Mid candidates.
“Hospitality and Events - Manager at Hospitality and Events. Skills: event planning, client experience, NPS process. Own the full lifecycle of external client events. Lead event logistics”
What You'll Achieve.
Measured through NPS; Deepening relationships; Building client loyalty; Demonstrate business value events bring
Industry & Context.
Solving complex problems
Travel required, Flexibility for higher travel volume in Q3 and Q4, Occasional lifting up to ~30 lbs
What They're Looking For.
Must Have
3+ years in an events or hospitality role with end-to-end ownership of event planning and execution, A bachelor's degree in Hospitality, Marketing, Communications, Business, or a related field (or equivalent experience), Proven ability to manage timelines, vendors, and budgets across multiple events simultaneously, cross-functional collaboration skills and the confidence to work with Sales teams and senior leaders, Excellent written and verbal communication, Experience building scalable processes — playbooks, templates, and checklists, Ability to track and synthesize event outcomes and NPS data into clear insights, Proficiency with modern tools (Google Workspace, Slack), Willingness and enthusiasm to travel, Ability to jump in and do what it takes on-site, including occasional lifting up to ~30 lbs, An entrepreneurial spirit
What You'll Do.
Own the full lifecycle of external client events
Build and manage event timelines
Coordinate with vendors and internal stakeholders
Operationalize Embark's hospitality vision
Own and manage the client NPS process
Track and report on event outcomes
Build service recovery protocols
How You'll Work.
Team & Collaboration
Partner with Sales and Marketing to align event strategy; Lead by example with clarity, warmth, and a 'how can help' attitude; Facilitate event recaps, communicate priorities; Support and develop junior team members
Communication Scope
Excellent written and verbal communication; Communicate priorities; Deliver clear updates
Process & Methodology
Manage event timelines, Manage budgets
Full Job Description
**Experience a 45X + award-winning culture!** Embarkers enjoy: * Work-life integration: We encourage our team to balance work with personal life. [95% of our employees](https://www.greatplacetowork.com/certified-company/7012697) feel they can take time off when necessary * Growth and development: We offer continuous learning opportunities, including CPE credits and coaching, to support our employees' professional growth and ensure they execute excellently for clients * Award-winning culture: Recognized for our outstanding workplace environment, we prioritize the happiness and well-being of our team Embark isn't your ordinary consulting firm. We’re committed to cultivating a workplace where everyone can thrive—where happiness is at the core of our success. Where Happy Works. Our team is dedicated to solving complex problems for finance, accounting, HR, and technology leaders with forward-thinking solutions and unparalleled hospitality. Here are a few reasons why 93% of Embarkers agree that we offer special and unique benefits: * Unlimited PTO: Enjoy unlimited PTO to recharge and pursue your passions * Comprehensive healthcare: 100% paid premiums for you and your family * Whole human growth: $150 monthly stipend for holistic development * Career advancement: Access to CPE credits, learning platforms, coaching, and professional development * Financial support: Up to 3% 401(k) matching and financial advisory services * Team and community engagement: Monthly social events within your market, charitable matching, and great people! **About the role** As Hospitality Manager, you'll report to the Director of Hospitality and own Embark's external client experience — anchored in events and measured through NPS. Embark events are anything but ordinary. From a multi-day executive retreat in Virginia's Blue Ridge Mountains to carefully curated client dinners, every event we produce is designed with intention. You'll be the one translating that intention into execution — with a sh
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