Hospital&PatientServicesManager

_PURPOSE AND SCOPE:_ Utilizes knowledge of the clinics, the admissions process and the various supporting programs to promote these to the patient as well as to external customers, including hospital discharge planners, referring physicians and other personnel making decisions regarding patient placement within an assigned market geography. Works with the Central Admissions Office staff to facilitate admissions, ensuring each patient receives a superior admission experience and is placed in the appropriate clinic, preferably with a desirable treatment shift schedule. Additional responsibilities within FMCNA-affiliated Acute Programs. PRINCIPAL DUTIES AND RESPONSIBILITIES: * Grows clinic patient census/treatment volume and to improve commercial mix by providing superior customer service and admission support to referral sources and patients. * Builds, establishes and maintains referral source relationships. Develops and maintains strong relationships with new and existing partners to build the referral base. * Conducts one on one contacts with patients identified for admission to facilities in order to market our services and facilitate the admission. * Facilitates and coordinates the admission process for all patients being referred for Dialysis Services and provides outreach to hospitals and physician offices in the defined market to facilitate a timely admission. * Collaborates with appropriate physicians and hospital staff to obtain information necessary for outpatient placement. * Escalates admissions issues and problems according to the established procedures to ensure timely resolution. * Works with the applicable clinical manager(s) to accommodate shift requests as appropriate. * Exhibits knowledge of all insurers and private pay business. Assures that patients and families understand payer benefits. * Develops and maintains an extensive knowledge of the dialysis business and the support services provided by the clinics and within the community. * Maintains k