VCA
HospitalManagerII
Neural analysis suggests this role is
optimal for Mid candidates.
“Hospital Manager II at VCA. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Own hospital-level financial performance (P&L), including revenue growth and expense management. Execute key performance indicators: visit growth and new client acquisition”
What You'll Achieve.
Drive Business Performance & Operations; Lead, Develop, and Inspire Teams; Support Medical Quality & Patient Care; Drive Growth & Community Engagement
Industry & Context.
Active hospital environment requiring standing, walking, and hands-on support, Ability to lift up to 50 lbs (with assistance as needed), Exposure to animals, medical environments, and moderate noise levels
What They're Looking For.
Must Have
Bachelor's degree or equivalent experience, 5+ years of leadership experience in operations or service-based environments, Experience managing teams, budgets, and performance outcomes
Nice to Have
Veterinary, healthcare, or service industry experience, Multi-site or high-volume operational leadership experience
What You'll Do.
Own hospital-level financial performance (P&L)
including revenue growth and expense management
Execute key performance indicators: visit growth and new client acquisition
CareClub growth and retention
Advanced booking and schedule optimization
Client experience (NPS)
Optimize doctor productivity through scheduling and workflow design
Ensure schedules maximize access (minimize grey space
support same-day care)
Maintain pricing integrity and manage discount governance
Monitor performance data and implement corrective actions
Oversee daily operations including appointment flow
Build and develop a high-performing
engaged hospital team
Foster a culture of accountability
and continuous improvement
and performance management
and development planning
Partner with the Medical Director to align on culture and expectations
Develop future leaders within the hospital
patient-centered care
Ensure workflows enable efficient appointments and case follow-through
Monitor and improve quality metrics (diagnostics
and compliant hospital environment
Support resolution of client concerns with professionalism and empathy
Execute local marketing initiatives to support hospital growth
Partner with regional marketing on campaigns and promotions
Support client acquisition
Participate in community outreach and hospital event
How You'll Work.
Team & Collaboration
Partner with medical leadership to deliver exceptional patient care and client experiences; Work closely with the Medical Director and Regional Leadership with shared accountability for business results, medical quality, and Associate engagement; Partner with the Medical Director to align on culture and expectations; Partner with regional marketing on campaigns and promotions
Communication Scope
communication and leadership presence
Full Job Description
**Hospital Manager (Multi-Site Leadership)** **VCA Yucca Valley Animal Hospital & VCA 29 Palms Animal Hospital** in Yucca Valley & Twentynine Palms, CA **Lead Operations, Build Teams & Make a Real Impact.** VCA is seeking a dynamic and results-driven Hospital Manager to lead operations across two hospitals serving the Yucca Valley and 29 Palms communities. This is a unique opportunity to step into a multi-site leadership role where you will directly influence hospital performance, build high-performing teams, and partner with medical leadership to deliver exceptional patient care and client experiences. As part of VCA’s Triad of Care, you will work closely with the Medical Director and Regional Leadership with shared accountability for business results, medical quality, and Associate engagement. **What You’ll Do** **Drive Business Performance & Operations** • Own hospital-level financial performance (P&L), including revenue growth and expense management • Execute key performance indicators: visit growth and new client acquisition • CareClub growth and retention • Advanced booking and schedule optimization • Client experience (NPS) • Optimize doctor productivity through scheduling and workflow design • Ensure schedules maximize access (minimize grey space, support same-day care) • Maintain pricing integrity and manage discount governance • Monitor performance data and implement corrective actions • Oversee daily operations including appointment flow, inventory, and labor management **Lead, Develop, and Inspire Teams** • Build and develop a high-performing, engaged hospital team • Foster a culture of accountability, collaboration, and continuous improvement • Conduct hiring, onboarding, coaching, and performance management • Lead regular 1:1s, team meetings, and development planning • Partner with the Medical Director to align on culture and expectations • Develop future leaders within the hospital **Support Medical Quality & Patient Care** • Partner with the Medical
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