STCU
Financial Services
HomeLoanServicingRepresentative
“Home Loan Servicing Representative at STCU. Skills: Home loan servicing, Member support, Regulatory compliance. Respond to mortgage and home equity servicing requests. Process payment maintenance”
What You'll Achieve.
Ensure accuracy and integrity of loan records; Maintain service levels; Maintain team efficiency
Industry & Context.
Quality control; Process improvement
Talk, hear, operate computer, Lift up to 10 pounds
What They're Looking For.
Must Have
High School diploma or equivalent, Two years of experience in a member consultant/service role within a financial institution, One year of hands-on experience in home loan lending, Demonstrated proficiency in lending processes
Nice to Have
Working knowledge of loan collateral, Working knowledge of consumer protection laws, FCRA knowledge preferred, SCRA knowledge preferred, CFPB guidelines knowledge preferred, Experience with Finastra Phoenix preferred
What You'll Do.
Respond to mortgage and home equity servicing requests
Process payment maintenance
Provide payoff quotes
Process lien releases
Set up automatic payments
Maintain title and Deed of Trust
Coordinate lien releases
Upload insurance documentation
Respond to member inquiries
Perform maintenance supporting credit reporting
Complete quality control audits
Verify loan setup accuracy
Process third-party disbursements
Prepare insurance payments
Mail insurance payments
Provide coaching to team members
Participate in Leader Standard Work activities
Communicate challenges and ideas
Foster positive working relationships
Assist with task coverage
Review departmental procedures
Communicate procedure updates
Participate in check-in meetings
Complete approach and impact ratings
Provide goal completion updates
Ensure accuracy of assigned tasks
Ensure regulatory compliance of assigned tasks
Ensure timely completion of assigned tasks
Adhere to departmental quality standards
Meet performance metrics
Process departmental reports
Process departmental workflows
Monitor incoming mail
Monitor outgoing mail
Manage shared email inbox
Review and categorize messages
Participate in job shadowing
Assist with departmental projects
How You'll Work.
Team & Collaboration
Internal teams; Third-party vendors; Relevant team members; Department managers; Team members
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