STCU
Financial Services
HomeLoanServicingRepresentative
“Home Loan Servicing Representative at STCU. Skills: Home loan servicing, Member support, Regulatory compliance. Respond to mortgage and home equity servicing requests. Process payment maintenance”
What You'll Achieve.
Maintain collateral integrity; Support regulatory compliance; Ensure accurate home loan servicing operations; Enhance operational efficiency; Drive incremental improvements; Maintain service levels; Maintain team efficiency; Ensure accuracy of loan records; Ensure integrity of loan records
Industry & Context.
Quality control; Process improvement
Operate a computer, Lift up to 10 pounds
What They're Looking For.
Must Have
High School diploma or equivalent, Two years of experience in a member consultant/service role within a financial institution, One year of hands-on experience in home loan lending, Demonstrated proficiency in lending processes
Nice to Have
Working knowledge of loan collateral, Working knowledge of consumer protection laws, FCRA, SCRA, and CFPB guidelines knowledge, Experience with Finastra Phoenix
What You'll Do.
Respond to mortgage and home equity servicing requests
Process payment maintenance
Provide payoff quotes
Process lien releases
Setup automatic payments
Maintain title and Deed of Trust
Coordinate lien releases
Upload insurance documentation
Respond to member inquiries
Perform maintenance for credit reporting
Complete quality control audits
Verify loan setup accuracy
Process third-party disbursements
Prepare and mail insurance payments
Communicate findings and provide coaching
Participate in Leader Standard Work activities
Conduct experiments and track cycle timing
Communicate challenges
Foster positive working relationships
Assist with task coverage
Review departmental procedures
Communicate procedural updates
Participate in check-in meetings
Complete approach and impact ratings
Provide goal completion updates
Ensure accuracy of assigned tasks
Ensure regulatory compliance of assigned tasks
Ensure timely completion of assigned tasks
Adhere to quality standards
Adhere to performance metrics
Process departmental reports
Process departmental workflows
Monitor incoming mail
Monitor outgoing mail
Manage shared email inbox
Review and categorize messages
Participate in job shadowing
Assist with departmental projects
How You'll Work.
Team & Collaboration
Internal teams; Third-party vendors; Relevant team members; Department managers; Cross-functional roles
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