SallySupport
Hospital & Health Care
HomeCareOperationsVirtualAssistant
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Home Care Operations Virtual Assistant at SallySupport. Skills: Scheduling Support, Caregiver Communication, Client Operations, Compliance Support. Maintain caregiver availability in AxisCare. Keep caregiver profiles current”
What You'll Achieve.
Keep schedules accurate; Keep caregiver information accurate; Keep documentation accurate; Keep reports accurate; Keep systems organized; Make caregivers feel heard; Make clients feel heard; Make families feel heard; Make caregivers feel respected; Make clients feel respected; Make families feel respected; Make caregivers feel reassured; Make clients feel reassured; Make families feel reassured; Make caregivers feel supported; Make clients feel supported; Make families feel supported; Keep office team informed
Industry & Context.
What They're Looking For.
Must Have
Calm and steady under pressure, Comfortable working in a fast-paced, interruption-heavy environment, Comfortable with follow-through, recurring tasks, documentation, and data entry, Comfortable communicating by phone, text, email, and internal messaging, Able to follow written processes and ask good questions when something is unclear, Persistent in follow-up without being pushy or unprofessional, Honest and transparent about mistakes, delays, or incomplete work, Able to handle frustrated, worried, or overwhelmed people without becoming defensive or dismissive, Able to protect confidential client and caregiver information, Willing to learn home care operations, scheduling logic, caregiver coordination, and compliance requirements
Nice to Have
Experience supporting a home care agency, healthcare office, staffing company, or scheduling-heavy business, Experience with AxisCare or another home care scheduling platform, Experience with caregiver coordination, client services, HR support, recruiting support, or administrative operations, Experience conducting caregiver, employee, client, or customer check-ins, Experience maintaining compliance trackers, documentation checklists, or audit-readiness files, Experience preparing reports, spreadsheets, dashboards, or KPI summaries, Experience with Canva, WordPress, YouTube, social media scheduling tools, or basic content administration, Experience working as a remote assistant for a U. S.-based business, Experience handling sensitive, private, or confidential information
What You'll Do.
Maintain caregiver availability in AxisCare
Keep caregiver profiles current
Assist with identifying caregiver matches
Monitor schedules for gaps
Watch AxisCare for exceptions
Reach out about missed clock-ins
Escalate unresolved issues
Help prepare scheduling review lists
Assist with confirming shift acceptance
Document scheduling communications
Help reconcile schedules
Maximize scheduled hours
Schedule client/caregiver introductions
Conduct routine caregiver check-ins
Track caregiver satisfaction
Follow up with caregivers
Send reminders to caregivers
Identify caregivers needing support
Follow up with clients
Help confirm schedules
Gather client information
Provide reassurance to clients
Update audit-readiness trackers
Flag missing documentation
Maintain client and caregiver lists
Prepare compliance reports
Follow up on documentation gaps
Prepare daily task lists
Assist with data entry
Assist with document organization
Assist with system cleanup
Assist with file maintenance
Track open operational issues
Assist with phone logs
Assist with inquiry tracking
Support onboarding workflows
Assist with special projects
How You'll Work.
Team & Collaboration
Work with internal leadership; Coordinate with client care team members; Follow up with internal team members
Communication Scope
Communicating by phone; Communicating by text; Communicating by email; Communicating by internal messaging; Relationship-based communication; Caregiver communication; Client communication; Family communication
Full Job Description
**Job Type: Full-time (Remote)** **Salary Range: 850 USD to 1000 USD** **Schedule** : **8:30 or** **9:00 AM– 5:00 or 5:30 PM Pacific Time** We are an agency seeking a warm, highly organized, detail-oriented **Home Care Operations Virtual Assistant** to support scheduling, caregiver communication, client operations, compliance readiness, reporting, and administrative systems. **About the Role** Our scheduling and client services team acts as the operational command center for daily care delivery. The Home Care Operations Virtual Assistant helps keep schedules, caregiver information, documentation, follow-ups, and reports accurate and current so the team can stay proactive instead of reactive. This role requires both **operational accuracy** and **relationship-based communication**. The right person must be able to keep systems organized while making caregivers, clients, and families feel heard, respected, reassured, and supported. **Core Responsibilities** **Scheduling Support & AxisCare Monitoring** * Maintain caregiver availability in AxisCare and other tracking tools. * Keep caregiver profiles current, including availability, location, preferred shifts, skills, restrictions, and client compatibility notes. * Assist with identifying possible caregiver matches based on availability, geography, skills, preferences, and client needs. * Monitor daily, next-day, and upcoming schedules for gaps, risks, conflicts, or incomplete information. * Watch AxisCare closely during the day for missed clock-ins, late clock-ins, missed clock-outs, alerts, and other schedule exceptions. * Reach out immediately about missed or late clock-ins according to agency protocol. * Escalate unresolved missed clock-ins, late arrivals, no-shows, or possible client safety concerns immediately. * Help prepare daily and next-day scheduling review lists. * Assist with confirming caregiver shift acceptance when directed by the scheduling team. * Document scheduling-related communications clearly and a
Applying for this Home Care Operations Virtual Assistant role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about SallySupport?
Real rants from real employees. Read before you apply.