HockeyOperationsSupervisor

Department: Operations - Hockey Reports To: Hockey Operations Lead Contract: Fixed-term Contract Salary: $58,500-$62,500 Location: Atlanta, GA Role and Team Overview: The Hockey Operations Supervisor oversees our NHL and WHL tracking and replay operations. The ideal candidate will have a foundational understanding of optical tracking as well as SMART Replay systems, with the ability to manage and provide effective feedback to a team of Operators. This role is pivotal in ensuring the smooth delivery of our cloud-based NHL tracking systems and will require a hands-on approach to problem-solving. KEY RESPONSIBILITIES: - Accountable for the live delivery of our Hockey SkeleTRACK and SMART Systems in both the NHL and WHL. - Liaising with league staff, onsite technicians and internal operators to deliver a flawless operation. - Execute daily hardware investigations and resolutions. - Execute software roll-outs and address data investigation tasks. - Identify potential issues and work to find solutions to maximize operational efficiency. - Troubleshoot issues as they arise, investigate to find root causes or mitigation to ensure successful delivery. - Communicate issues effectively both internally and externally. Report issues for further investigation and complete a successful handoff. - Assist with leading training sessions across all specific roles and responsibilities. - Oversee pre-game checks of the systems in accordance with standard procedures and solve problems in a timely manner when issues arise. - Assist and oversee the operating of the technologies during the game remotely from the Atlanta Office. - Ensure a positive, productive working environment WHAT DOES A TYPICAL DAY LOOK LIKE? In Season - Be the "Capitan of the Ship” in the ops room - lead the team with a positive, troubleshooting mindset and set the tone for the team. - Shift pattern varies (From 9AM-5PM day shifts to 5PM-2AM) - Confirm operational setup is satisfactory - Troubleshoot, investigate, reso