Airbus Helicopters
HOBusiness&ProgramsS&S
Neural analysis suggests this role is
optimal for Executive candidates.
“HO Business & Programs S&S at Airbus Helicopters. Skills: Performance management, Strategy development, Customer relations. Simplify P&L structure. Accelerate decision-making”
What You'll Achieve.
Maximize customer satisfaction; Maximize aircraft flight hours; Meet service levels contracted; Meet service levels required; Secure business performance; Achieve high customer satisfaction
What They're Looking For.
Must Have
End-to-end profit and loss responsibility, Manage power by the hour (PBH), Assure customer support requirements are identified, proposed, contracted and delivered, Coordinate contractual obligations, Monitor operational goals, Lead customer service improvement initiatives, Track and influence customer operational availability, Track and influence Direct Maintenance Costs, Maintain operating budget within authorized funding, Manage Goodwill account
What You'll Do.
Simplify P&L structure
Accelerate decision-making
Serve as voice of customer
Guarantee fleet performance
Manage end-to-end profit and loss
Manage power by the hour
Direct functional organizations
Assure customer support requirements
Coordinate contractual obligations
Monitor operational goals achievement
Coordinate action plans
Lead customer service improvement initiatives
Track customer operational availability
Track Direct Maintenance Costs
Monitor customer operational data
Track and influence costs
Meet contract performance objectives
Maintain operating budget
Manage Goodwill account
Propose Regional Support Strategy
Plan Regional Support Strategy
Deploy Regional Support Strategy
Develop strategies to maximize customer satisfaction
Develop strategies to maximize aircraft flight hours
Ensure service levels are met
Direct financial performance management
Monitor financial performance management
Provide guidance for financial performance management
Direct operational performance management
Monitor operational performance management
Provide guidance for operational performance management
Build customer relationships
Maintain customer relationships
Establish management routines
Understand customer needs
Understand customer performance
Understand shared forecasting
Plan Entry into Service
Execute Entry into Service
Consolidate regional reports
Act as face for reporting
Support region with market intelligence
Contribute to building sales
Adapt commercial distribution
Support customer relationships
Support business intelligence during offers
Support business intelligence during contract
Identify performance improvement opportunities
Lead deployment of improvements
Lead PBH contract administrators
Lead business improvement representatives
Lead methods and tools representatives
Develop annual operating budget
Manage annual operating budget
Secure connections with cross-functional teams
Direct development of policies
Direct implementation of policies
Direct management of policies
Support organization's activities
Maintain adequate resources
How You'll Work.
Team & Collaboration
Cross-functional teams; Cross-functional teams in Europe; Cross-functional teams in Canada
Full Job Description
Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at [[email protected]](mailto:[email protected]) * [Notice: Know Your Rights: Workplace Discrimination is Illegal](https://kairosservicesinc.com/wp-content/uploads/2022/11/22-088_EEOC_KnowYourRights.pdf) * [Notice: Pay Transparency Nondiscrimination](https://kairosservicesinc.com/wp-content/uploads/2019/08/PayTransparencyPoster.pdf) (English) * [Aviso: Transparencia en el Pago No Discriminación](https://kairosservicesinc.com/wp-content/uploads/2025/07/federal-contractor-pay-transparency-spanish.pdf) (Spanish) ****Job Description:**** Ready to command the business engine behind one of the most trusted names in aerospace? Airbus Helicopters is looking for a high-caliber, strategic leader to step into the role of **Head of Business & Programs (B&P)** for our Support & Services (S&S) division. Based out of our regional headquarters, this is a tactical-strategic leadership opportunity designed for an executive who thrives at the intersection of operational excellence, financial performance, and top-tier customer satisfaction. **The Mission:** Simplify our P&L structure, accelerate decision-making, and serve as the ultimate voice of the customer and guarantor of fleet performance across the United States. **Meet The Team:** From building to servicing the next generation of aerospace, our team focuses on quality, productivity and efficiency. We ensure the highest quality of care and safety is built into each aircraft we assemble and maintain. Our team members make it happen. ****Your Working Environment:**** A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you
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