Airbus Helicopters
HOBusiness&ProgramsS&S
Neural analysis suggests this role is
optimal for Executive candidates.
“HO Business & Programs S&S at Airbus Helicopters. Skills: Business strategy, Program management, Customer relations. Manage end-to-end profit and loss. Manage power by the hour”
What You'll Achieve.
Maximize customer satisfaction; Maximize aircraft flight hours; Meet service levels contracted; Meet service levels required; Secure business performance; Achieve high Customer Satisfaction
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
End-to-end profit and loss responsibility, Manage power by the hour (PBH), Assure customer support requirements, Coordinate contractual obligations, Monitor operational goals, Lead customer service improvement initiatives, Track customer operational availability, Track Direct Maintenance Costs, Maintain operating budget, Manage Goodwill account, Propose Regional Support Strategy, Develop strategies to maximize customer satisfaction, Deploy standards, means and tools, Provide guidance for financial performance, Provide guidance for operational performance, Build and maintain customer relationships, Establish management routines, Plan Entry into Service, Execute Entry into Service, Consolidate regional reports, Act as face for Support & Services reporting, Support region with market intelligence, Adapt commercial and distribution, Support customer relationships, Support business intelligence, Identify performance improvements, Lead deployment of improvements, Lead CSM team, Lead PBH contract administrators, Lead business improvement representatives, Develop annual operating expenses budget, Manage annual operating expenses budget, Secure connections with cross-functional teams, Direct development of policies, Direct implementation of policies, Direct management of policies, Direct development of procedures, Direct implementation of procedures, Direct management of procedures, Direct development of processes, Direct implementation of processes, Direct management of processes, Maintain adequate resources
What You'll Do.
Manage end-to-end profit and loss
Manage power by the hour
Direct functional organizations
Assure customer support requirements
Coordinate contractual obligations
Monitor achievement of operational goals
Coordinate action plans
Lead customer service improvement initiatives
Track customer operational availability
Track Direct Maintenance Costs
Monitor customer operational data
Monitor customer maintenance data
Make recommendations to increase OA
Make recommendations to lower DMC
Make recommendations to improve financial
Track costs for contract performance
Influence costs for contract performance
Maintain operating budget
Manage Goodwill account
Propose Regional Support Strategy
Plan Regional Support Strategy
Deploy Regional Support Strategy
Develop strategies to maximize customer satisfaction
Develop strategies to maximize aircraft flight hours
Deploy standards to meet service levels
Deploy means to meet service levels
Deploy tools to meet service levels
Direct financial performance management
Monitor financial performance management
Direct operational performance management
Monitor operational performance management
Build relationships with customers
Maintain relationships with customers
Establish management routines
Understand customer needs
Understand customer performance
Understand shared forecasting
Plan Entry into Service
Execute Entry into Service
Consolidate regional reports
Act as main face for reporting
Support region with market intelligence
Contribute to building sales
Adapt commercial and distribution
Support customer relationships
Support business intelligence during offers
Support business intelligence during contracts
Identify performance improvements opportunities
Lead deployment of improvements
Lead PBH contract administrators
Lead business improvement representatives
Secure business performance
Secure high level of Customer Satisfaction
Develop budget for operating expenses
Manage budget for operating expenses
Secure connections with cross-functional teams
Direct development of policies
Direct implementation of policies
Direct management of policies
Direct development of procedures
Direct implementation of procedures
Direct management of procedures
Direct development of processes
Direct implementation of processes
Direct management of processes
Maintain adequate resources
How You'll Work.
Team & Collaboration
Cross-functional teams; CSM team; Business improvement teams
Process & Methodology
Program management
Full Job Description
Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at [[email protected]](mailto:[email protected]) * [Notice: Know Your Rights: Workplace Discrimination is Illegal](https://kairosservicesinc.com/wp-content/uploads/2022/11/22-088_EEOC_KnowYourRights.pdf) * [Notice: Pay Transparency Nondiscrimination](https://kairosservicesinc.com/wp-content/uploads/2019/08/PayTransparencyPoster.pdf) (English) * [Aviso: Transparencia en el Pago No Discriminación](https://kairosservicesinc.com/wp-content/uploads/2025/07/federal-contractor-pay-transparency-spanish.pdf) (Spanish) ****Job Description:**** Ready to command the business engine behind one of the most trusted names in aerospace? Airbus Helicopters is looking for a high-caliber, strategic leader to step into the role of **Head of Business & Programs (B&P)** for our Support & Services (S&S) division. Based out of our regional headquarters, this is a tactical-strategic leadership opportunity designed for an executive who thrives at the intersection of operational excellence, financial performance, and top-tier customer satisfaction. **The Mission:** Simplify our P&L structure, accelerate decision-making, and serve as the ultimate voice of the customer and guarantor of fleet performance across the United States. **Meet The Team:** From building to servicing the next generation of aerospace, our team focuses on quality, productivity and efficiency. We ensure the highest quality of care and safety is built into each aircraft we assemble and maintain. Our team members make it happen. ****Your Working Environment:**** A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you
Applying for this HO Business & Programs S&S role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Airbus Helicopters?
Real rants from real employees. Read before you apply.