Company
Customer Experience & Growth
HiringSuccessandLifecyleManagerMobilityEMEA
“Hiring Success and Lifecyle Manager- Mobility EMEA. Skills: Hiring Success & Visa Lifecycle cases management, Compliance and Documentation, Communication and Support, Process Improvement. Own the end-to-end visa and mobility lifecycle for assigned hires, from pre-hire eligibility through onboarding, ongoing employment and Visa renewals, providing guidance and updates throughout the process.. Act as the primary point of contact for customers and employees on work permits and visa-related matters.”
What You'll Achieve.
Ensure all cases progress according to defined timelines, cut-offs, and compliance requirements.; enhance the overall experience for clients and employees.
Industry & Context.
Anticipate risks and escalate early when timelines, documentation, or compliance are at risk.; Handle escalations calmly and compassionately while maintaining operational rigor.; break down complexity and guide others through it
What They're Looking For.
Must Have
Experience in mobility, immigration, global employment, or regulated operations case management and stakeholder communication skills, Ability to operate calmly in complex, high-pressure situations, High attention to detail with a compliance mindset, Comfort working across multiple systems, tools, and workflows
Nice to Have
Experience in an EOR, HR Tech, or global payroll environment, Exposure to multiple countries or visa types, Experience working closely with legal or immigration partners, Passion for automation, process improvement, or product-led operations
What You'll Do.
Own the end-to-end visa and mobility lifecycle for assigned hires
from pre-hire eligibility through onboarding
ongoing employment and Visa renewals
providing guidance and updates throughout the process.
Act as the primary point of contact for customers and employees on work permits and visa-related matters.
Ensure all cases progress according to defined timelines
and compliance requirements.
high-stakes cases with empathy
Anticipate risks and escalate early when timelines
or compliance are at risk.
Handle escalations calmly and compassionately while maintaining operational rigor.
Ensure all cases are managed in alignment with local labor laws and EOR-specific regulations.
and process employment contracts and amendment documentation.
Maintain accurate records and in platform information.
Proactively educate customers and employees on: Visa processes and timelines Local immigration and employment considerations Set clear expectations upfront to reduce escalations and rework
Confidently guide stakeholders through trade-offs and “what’s possible vs. what’s not”
ensuring they have access to necessary resources.
Handle sensitive conversations while maintaining confidentiality and professionalism.
Identify opportunities to improve knowledge material
processes and enhance the overall experience for clients and employees.
Contribute to improving: Playbooks and SOPs Templates and documentation Internal knowledge
country guides and enablement materials
Stay up to date on labor law changes
compliance requirements
and best practices in the EOR industry.
Provide structured feedback to Product and Strategic Programs team
to help productize mobility services
How You'll Work.
Team & Collaboration
cross-functional coordination; stakeholder management; working closely with legal or immigration partners; Provide structured feedback to Product and Strategic Programs team
Communication Scope
stakeholder communication skills; Proactively educate customers and employees; Set clear expectations upfront; Confidently guide stakeholders; Handle sensitive conversations
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