HighValueSupportSpecialist

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about [our mission](https://wise.jobs/our-mission) and [what we offer](https://wise.jobs/what-we-offer). You will be joining a dynamic Operations team, acting as the strategic "defense" line for our highest-volume Consumer and Business customer segments. We are looking for superstars in customer retention and complex support. You will report to the High Volume Team Lead, and work to provide a level of service so exceptional that it turns our most valuable customers into our most passionate advocates. Why this role? * Solve a High-Stakes Challenge: The customers you will be serving are moving large amounts of money. This can be an anxious time for them, making your role critical in delivering high effective support right at the heart of our mission. * Make a Direct Impact: This isn't a standard support role. Your North Star metric is retention. You will directly impact the business by turning every interaction into a reason for the customer to stay. * Empowered Environment: You will operate in a fast-paced environment where efficiency meets empathy. You are empowered to make decisions and solve complex problems and remain compliant with regulations. * Growth: You will act as the "eyes and ears" on the ground, feeding vital insights back to the leadership. You will have ample room to grow your analytical skills, shape the customer experience, and advance in a high-growth environment. Your Mission * Take end-to-end ownership of customer enquiries and issues, acting as the single point of contact until the issue is ent