Deutsche Bank
Corporate Bank
HighValuePaymentsAPACRegionalFunctionLead,VP
Neural analysis suggests this role is
optimal for Lead candidates.
“High Value Payments APAC Regional Function Lead, VP at Deutsche Bank. Skills: Instant Payments and Bulk (IPP) function, Technical and functional issue resolution, Production support, SRE mindset. Drive and deliver functional and technical issues to resolution within the IPP function. Be technically hands-on with the resolution of user request tickets, functional incidents, troubleshooting functional, application, and infrastructure incidents in the production environment”
What You'll Achieve.
Drive and deliver functional and technical issues to resolution; Deliver initiatives to automate manual work, application and infrastructure monitoring improvements and platform hygiene; Help drive the safer change KPI; Help l3\cio teams replicate the issue and drive functional problem management tickets to resolution; Deliver on the Production KPI’s and help drive initiatives to achieve the same; Identify pro-actively opportunities for automation and toil reduction
Industry & Context.
Good analytical and problem-solving skills
Flexibility for incident callouts (after office hours as well as weekends) and weekend cover, on a rotation basis
What They're Looking For.
Must Have
Experience of Technology in large corporate environments, specifically in controlled production environments or in Financial Services Technology in a client-facing function, Flexibility for incident callouts (after office hours as well as weekends) and weekend cover, on a rotation basis, Operating systems - UNIX, LINUX and the underlying infrastructure environments, Middleware - (e.g. MQ, Kafka or similar), Database - Oracle, MS-SQL, Sybase, No SQL, Batch Monitoring - Control-M /Autosys, Scripting - UNIX shell and PowerShell, PERL, Python, Monitoring Tools – Geneos or App Dynamics or New Relic or Grafana, ITIL Service Management framework such as Incident, Problem, and Change processes
Nice to Have
Experience in Payment’s processing systems and flows will be a plus, Good analytical and problem-solving skills, Ticketing Tool experience – Service Desk, Service Now, Knowledge and development experience in Ansible automation, Working knowledge of one cloud platform (AWS or GCP), Ability to work in virtual teams and in matrix structures, Team management and program management skills
What You'll Do.
Drive and deliver functional and technical issues to resolution within the IPP function
Be technically hands-on with the resolution of user request tickets
troubleshooting functional
and infrastructure incidents in the production environment
Deliver initiatives to automate manual work
application and infrastructure monitoring improvements and platform hygiene
Provide hands on technical and functional support for a suite of applications within Payment’s domain
Build up technical and functional subject matter expertise on the applications/platforms being supported including business flows
the application architecture and the hardware configuration
Deliver on the Production KPI’s and help drive initiatives to achieve the same
Identify pro-actively opportunities for automation and toil reduction
Drive to resolution service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3
Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date
Participate in all BCP and component failure tests based on the run books
How You'll Work.
Team & Collaboration
Collaborate in problem management calls to help l3\cio teams replicate the issue and drive functional problem management tickets to resolution; Ability to partner with Global Incident Management to help orchestrate recovery of major incidents; Work as part of a cross-functional agile delivery team; Collaborate across the team to deliver continuous improvement with an SRE mindset; Team mentoring and coaching of the local team; Ability to work in virtual teams and in matrix structures
Communication Scope
Have communication skills and be able to provide updates to senior stakeholders; Excellent communication skills, both written and verbal, with attention to detail
Process & Methodology
Team management skills, Program management skills
Full Job Description
## _**Job Description:**_ **Job Title:****High Value Payments APAC Regional Function Lead, VP** **Location: Pune, India** **Role Description** You will be operating within the Corporate Bank Payments production services team and Instant Payments and Bulk (IPP). In this role, you will be accountable for the following: * Drive and deliver functional and technical issues to resolution within the IPP function as primary role. * Be technically hands-on with the resolution of user request tickets, functional incidents, troubleshooting functional, application, and infrastructure incidents in the production environment. * Deliver initiatives to automate manual work, application and infrastructure monitoring improvements and platform hygiene Have strong communication skills and be able to provide updates to senior stakeholders. * Participate in Change Advisory Board (CAB) calls and help drive the safer change KPI. * Collaborate in problem management calls to help l3\cio teams replicate the issue and drive functional problem management tickets to resolution. Stakeholder management (CIO\MD grade) Ability to partner with Global Incident Management to help orchestrate recovery of major incidents. Deutsche Bank’s Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supp
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