De Beers London
Luxury Goods
HighEndClientDevelopmentManager
“High End Client Development Manager at De Beers London. Skills: Client relationship management, High Jewellery client engagement, UHNW client engagement, Luxury clientelling. Deepen relationships with valued clients. Shape and execute client plans”
What You'll Achieve.
Strengthen long-term engagement; Enhance the High Jewellery client experience; Drive commercial growth; Elevate client lifetime value; Deepen loyalty
Industry & Context.
Challenge Conventions: Continuously seek and implement innovative solutions striving for excellence. Be open to new ways of thinking and embrace creativity.
Background screening which may include a criminal check and validation of qualifications
What They're Looking For.
Must Have
Proven experience in luxury clientelling, Relationship driven High Jewellery or UHNW engagement experience strongly preferred, Ability to manage complex client relationships with discretion, emotional intelligence and commercial acumen, Collaboration skills with the ability to influence across multiple functions, Exceptional organisational skills with a passion for clients, Deep understanding of luxury service standards and the expectation of top tier clients
What You'll Do.
Deepen relationships with valued clients
Shape and execute client plans
Strengthen long-term engagement
Enhance High Jewellery client experience
Drive commercial growth through curated opportunities and personalised service
Ensure clients receive an unparalleled and highly tailored luxury experience
Develop and manage plans for top-tier clients and collectors
Build robust client profiles
Identify growth opportunities within UHNW and HJ client segments
Create tailored plans to elevate client lifetime value and deepen loyalty
Partner with boutiques to identify High Jewellery opportunities
Support Clienteling and Brand Ambassador teams
Provide guidance on client outreach
and bespoke service approaches
Coordinate and deliver exclusive activations
and bespoke High Jewellery experiences
Collaborate with Events
Build and execute long-term engagement plans for key clients
Maintain a visible presence at key client events and boutique moments
Monitor engagement metrics and adjust strategies
How You'll Work.
Team & Collaboration
Work closely with boutiques, retail leadership and cross-functional partners; Partner with boutiques; Support Clienteling and Brand Ambassador teams; Collaborate with Events, Marketing, and Retail teams; Build cross-functional relationships to ensure cohesive and successful execution
Communication Scope
Communicate effectively to ensure alignment and understanding across teams
Process & Methodology
Act Like an Owner: Take full responsibility, ensuring client plans are aligned with overarching business goals, Create Clarity: Clearly define objectives, expectations, and standards. Communicate effectively to ensure alignment and understanding across teams.
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