Arrowhead Pharmaceuticals
biopharmaceutical
HelpdeskTechnician
“Helpdesk Technician at Arrowhead Pharmaceuticals. Skills: Help Desk support, Windows 11, Office 365, Active Directory, Smart Deploy, Beyond Trust, Microsoft Intune, Video conferencing. Frontline Help Desk support for all on-site and remote users, fielding tickets via Fresh Service and remote access tools. Maintaining PC life cycle – imaging, deploying, migrating, retiring PCs”
Industry & Context.
Troubleshoot network connectivity issues
Current, valid authorization to work in the country where this role is located
What They're Looking For.
Must Have
2+ years of professional IT experience, Proficiency in Microsoft Windows 11 in an Active Directory Domain setting, Proficiency in enterprise computer image deployment tools such as Smart Deploy, Proficiency in Microsoft Office 365 desktop applications, Proficiency using remote support tools such as Beyond Trust, Excellent customer service skills, Proficiency in Microsoft Intune, Proficiency in video conference platform Team. Zoom, Webex, Current, valid authorization to work in the country where this role is located
Nice to Have
Bachelor’s degree in Computer Science or a related field, A+ certification, Experience with ticketing systems, Experience with cloud MDM platforms
What You'll Do.
Frontline Help Desk support for all on-site and remote users
fielding tickets via Fresh Service and remote access tools
Maintaining PC life cycle – imaging
Maintain IT equipment inventory and software
Respond to employees’ inquiries regarding Windows 11
Troubleshoot network connectivity issues
Upholding acceptable usage policies as outlined by the company handbook
Upholding IT security best practices outlined by the IT department
Assist IT management with physical networking tasks on occasion
Support and troubleshoot video conferencing technologies on PCs and in conference room environments
Light Active Directory administration
How You'll Work.
Team & Collaboration
Joining a team of highly motivated and experienced IT professionals; Contribute to the success of Arrowhead programs; Assist IT management with physical networking tasks on occasion
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