Patrianna
technology and entertainment
HelpdeskSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Helpdesk Support Specialist at Patrianna. Skills: technical support, problem-solving, communication. Provide technical support to internal employees via remote tools, chat, and email. Diagnose and resolve hardware, software, and network-related issues across all platforms”
What You'll Achieve.
keeping systems running smoothly; ensuring everyone can focus on what they do best; directly impacts our team’s productivity and success; helps our global team stay focused on building amazing gaming experiences
Industry & Context.
problem-solvers; Excellent problem-solving skills
What They're Looking For.
Must Have
knowledge of Windows, macOS, and basic Linux troubleshooting, Experience with remote support tools (TeamViewer, AnyDesk, etc. ) and ticketing systems, Solid understanding of network configurations and troubleshooting (TCP/IP, DNS, VPN), Excellent problem-solving skills with the ability to work independently, communication skills—you can explain tech stuff to anyone, no matter their background
Nice to Have
Experience with Google Workspace, Slack management, Jira configuration, or MDM systems
What You'll Do.
Provide technical support to internal employees via remote tools
Diagnose and resolve hardware
and network-related issues across all platforms
Manage tickets and prioritize requests to ensure timely response and resolution
and troubleshoot laptops and mobile devices for team members
Perform regular maintenance
and software installations on employee devices
Document solutions and build our knowledge base to help the team learn and grow
How You'll Work.
Team & Collaboration
solving problems, keeping systems running smoothly, and ensuring everyone can focus on what they do best; your technical expertise directly impacts our team’s productivity and success; Every problem you solve helps our global team stay focused on building amazing gaming experiences; ego-free, collaborative environment where your contributions are genuinely valued
Communication Scope
explain tech stuff to anyone, no matter their background
Full Job Description
About Patrianna Patrianna is a fast-scaling product development company headquartered in Gibraltar, with a dynamic, global team powering our growth. We operate at the intersection of technology and entertainment, building innovative solutions that shape the future of social gaming and deliver outstanding experiences to millions of players worldwide. We’re driven by speed, ambition, and bold ideas. At our core, we’re product creators and problem-solvers who thrive in a high-performance environment. We’re looking for exceptional talent—smart, adaptable, and motivated individuals eager to make an impact, scale business functions at pace, and continuously improve. Whether you’re a domain expert or an agile thinker who thrives in change, at Patrianna you’ll have the freedom to innovate, take ownership, and help us lead the next wave of gaming innovation. Join us—and be part of something extraordinary. The Role Be the tech hero our team relies on—solving problems, keeping systems running smoothly, and ensuring everyone can focus on what they do best. What you will be doing • Provide technical support to internal employees via remote tools, chat, and email • Diagnose and resolve hardware, software, and network-related issues across all platforms • Manage tickets and prioritize requests to ensure timely response and resolution • Set up, configure, and troubleshoot laptops and mobile devices for team members • Perform regular maintenance, updates, and software installations on employee devices • Document solutions and build our knowledge base to help the team learn and grow What we are looking for • Strong knowledge of Windows, macOS, and basic Linux troubleshooting • Experience with remote support tools (TeamViewer, AnyDesk, etc.) and ticketing systems • Solid understanding of network configurations and troubleshooting (TCP/IP, DNS, VPN) • Excellent problem-solving skills with the ability to work independently • Strong communication skills—you can explain tech stuff to anyo
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