Patrianna
technology and entertainment
HelpdeskSupportSpecialist
“Helpdesk Support Specialist at Patrianna. Skills: technical support, problem-solving, communication. Provide technical support to internal employees via remote tools, chat, and email. Diagnose and resolve hardware, software, and network-related issues across all platforms”
What You'll Achieve.
keeping systems running smoothly; ensuring everyone can focus on what they do best; directly impacts our team’s productivity and success; helps our global team stay focused on building amazing gaming experiences
Industry & Context.
problem-solvers; Excellent problem-solving skills
What They're Looking For.
Must Have
knowledge of Windows, macOS, and basic Linux troubleshooting, Experience with remote support tools (TeamViewer, AnyDesk, etc. ) and ticketing systems, Solid understanding of network configurations and troubleshooting (TCP/IP, DNS, VPN), Excellent problem-solving skills with the ability to work independently, communication skills—you can explain tech stuff to anyone, no matter their background
Nice to Have
Experience with Google Workspace, Slack management, Jira configuration, or MDM systems
What You'll Do.
Provide technical support to internal employees via remote tools
Diagnose and resolve hardware
and network-related issues across all platforms
Manage tickets and prioritize requests to ensure timely response and resolution
and troubleshoot laptops and mobile devices for team members
Perform regular maintenance
and software installations on employee devices
Document solutions and build our knowledge base to help the team learn and grow
How You'll Work.
Team & Collaboration
solving problems, keeping systems running smoothly, and ensuring everyone can focus on what they do best; your technical expertise directly impacts our team’s productivity and success; Every problem you solve helps our global team stay focused on building amazing gaming experiences; ego-free, collaborative environment where your contributions are genuinely valued
Communication Scope
explain tech stuff to anyone, no matter their background
Applying for this Helpdesk Support Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Patrianna?
Real rants from real employees. Read before you apply.