Meta

Healthcare

HelpdeskSupport

$65–95k ~AI est. Baltimore, Maryland, United States CONTRACT
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Helpdesk Support at Meta. Skills: Printer support, Customer support. Provide daily support for network and workstation printers. Respond to customer support requests”

Industry & Context.

Healthcare
Problems you'll solve

Troubleshooting

Eligibility Requirements

Lift 50 pounds, Stand for extended periods

What They're Looking For.

Must Have

Technically skilled, Organized, Comfortable working independently, Comfortable spending most of the day on their feet, Able to lift 50 pounds, Able to stand for extended periods of time

What You'll Do.

Provide daily support for network and workstation printers

Respond to customer support requests

Resolve issues quickly

Troubleshoot printer hardware and connectivity issues

Escalate complex problems

Keep customers informed of issue status and resolution

Maintain on-site consumables inventory

Manage printer hardware inventory

Manage hot-swap inventory

Manage procurement activities

Assist with printer installations

Assist with printer moves

Assist with printer replacements

Assist with printer relocations

Support copy center operations

Support print production projects

Document service requests

Document troubleshooting activities

Document fleet meter reads

Maintain printer fleet tools

Maintain printer fleet databases

Maintain printer fleet records

Provide remote support

Document troubleshooting information

Communicate fleet status updates to management

Communicate fleet performance updates to management

Full Job Description

My Company support several nationally-known clients and have access to a variety of jobs on an ongoing basis, and I'd look forward to an opportunity to work with you in the future. If you know of anyone who you could recommend that would be interested in this position, please let me know. Print Support Specialist Baltimore, MD (onsite) 4+Month (Temp to Perm) Mon-Fri, 8am - 5pm ## Qualifications * Seeking a Print Support Specialist I to provide daily support for network and workstation printers in a hospital environment. This role includes printer troubleshooting and break/fix support, toner delivery, inventory management, printer procurement, documentation, customer support, and assistance with print/copy center projects. The position requires a technically skilled, organized, self-motivated individual who is comfortable working independently and spending most of the day on their feet. Responsibilities * Provide daily support for network and workstation printers. * Respond to customer support requests and resolve issues quickly, accurately, and professionally. * Troubleshoot printer hardware and connectivity issues and escalate complex problems as needed. * Keep customers informed of issue status and resolution progress. * Deliver toner and maintain on-site consumables inventory. * Manage printer hardware inventory, hot-swap inventory, and procurement activities. * Assist with printer installations, moves, replacements, and relocations. * Support copy center operations and print production projects as needed. * Document service requests, troubleshooting activities, resolutions, and fleet meter reads. * Maintain printer fleet tools, databases, and records. * Provide remote support and document troubleshooting information. * Communicate fleet status and performance updates to management. ## Additional Information Candidates must be able to lift 50 pounds and stand for extended periods of time.

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