Meta
Healthcare
HelpdeskSupport
Neural analysis suggests this role is
optimal for mid candidates.
“Helpdesk Support at Meta. Skills: Printer support, Customer support. Provide daily support for network and workstation printers. Respond to customer support requests”
Industry & Context.
Troubleshooting
Lift 50 pounds, Stand for extended periods
What They're Looking For.
Must Have
Technically skilled, Organized, Comfortable working independently, Comfortable spending most of the day on their feet, Able to lift 50 pounds, Able to stand for extended periods of time
What You'll Do.
Provide daily support for network and workstation printers
Respond to customer support requests
Resolve issues quickly
Troubleshoot printer hardware and connectivity issues
Escalate complex problems
Keep customers informed of issue status and resolution
Maintain on-site consumables inventory
Manage printer hardware inventory
Manage hot-swap inventory
Manage procurement activities
Assist with printer installations
Assist with printer moves
Assist with printer replacements
Assist with printer relocations
Support copy center operations
Support print production projects
Document service requests
Document troubleshooting activities
Document fleet meter reads
Maintain printer fleet tools
Maintain printer fleet databases
Maintain printer fleet records
Provide remote support
Document troubleshooting information
Communicate fleet status updates to management
Communicate fleet performance updates to management
Full Job Description
My Company support several nationally-known clients and have access to a variety of jobs on an ongoing basis, and I'd look forward to an opportunity to work with you in the future. If you know of anyone who you could recommend that would be interested in this position, please let me know. Print Support Specialist Baltimore, MD (onsite) 4+Month (Temp to Perm) Mon-Fri, 8am - 5pm ## Qualifications * Seeking a Print Support Specialist I to provide daily support for network and workstation printers in a hospital environment. This role includes printer troubleshooting and break/fix support, toner delivery, inventory management, printer procurement, documentation, customer support, and assistance with print/copy center projects. The position requires a technically skilled, organized, self-motivated individual who is comfortable working independently and spending most of the day on their feet. Responsibilities * Provide daily support for network and workstation printers. * Respond to customer support requests and resolve issues quickly, accurately, and professionally. * Troubleshoot printer hardware and connectivity issues and escalate complex problems as needed. * Keep customers informed of issue status and resolution progress. * Deliver toner and maintain on-site consumables inventory. * Manage printer hardware inventory, hot-swap inventory, and procurement activities. * Assist with printer installations, moves, replacements, and relocations. * Support copy center operations and print production projects as needed. * Document service requests, troubleshooting activities, resolutions, and fleet meter reads. * Maintain printer fleet tools, databases, and records. * Provide remote support and document troubleshooting information. * Communicate fleet status and performance updates to management. ## Additional Information Candidates must be able to lift 50 pounds and stand for extended periods of time.
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