MSX International
automotive
HelpdeskEngineer
Neural analysis suggests this role is
optimal for not-applicable candidates.
“Helpdesk Engineer at MSX International. Skills: technical support, parts support, diagnostic support, root-cause analysis, troubleshooting. Provide advanced technical, parts, and diagnostic support with a focus on root-cause analysis. Guide dealers through repair processes and ensure accurate, complete case documentation”
What You'll Achieve.
resolve technical issues efficiently and correctly the first time; clear focus on quality, accuracy, and customer satisfaction
Industry & Context.
analytical and problem-solving skills with a “fix-it-right-the-first-time” approach
Overtime and travel time compensation
What They're Looking For.
Must Have
knowledge of modern vehicle mechanical, electrical, and electronic systems, Experience with OEM diagnostic tools, fault code interpretation, and repair processes, Understanding of CAN bus systems, ECUs, sensors, actuators, and control modules, Experience using diagnostic and measuring tools such as multimeters and oscilloscopes, Ability to read and interpret wiring diagrams, service manuals, and TSBs, Experience working in or with ticketing/support systems, analytical and problem-solving skills with a “fix-it-right-the-first-time” approach, Clear and professional communication skills, able to explain complex issues to different audiences, Fluency in English and Swedish both written and spoken
Nice to Have
experience from a dealer workshop environment at Senior or Master Technician level
What You'll Do.
Provide advanced technical
and diagnostic support with a focus on root-cause analysis
Guide dealers through repair processes and ensure accurate
complete case documentation
Manage technical cases end-to-end
from initiation to resolution or escalation
Research OEM technical documentation
and knowledge bases to support troubleshooting
Monitor and follow up on open cases to manage backlog and priorities
Escalate cases when required
ensuring all relevant data and analysis are included
Report product and quality issues and contribute to continuous improvement initiatives
Identify competence gaps and support dealers by highlighting training and development needs
How You'll Work.
Team & Collaboration
Close collaboration with dealer technicians, internal teams, and the OEM; Collaborate closely with dealer technicians and internal stakeholders on complex cases; part of an experienced and supportive team where collaboration, knowledge sharing, and continuous development are key
Communication Scope
Clear and professional communication skills, able to explain complex issues to different audiences
Full Job Description
_MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers._ Do you thrive on solving complex technical problems and supporting others to succeed? Are you an automotive professional with strong diagnostic skills and a passion for delivering high-quality service? Then this role as a Helpdesk Engineer at MSX International could be the next step in your career. About the role MSX International is currently looking for a Helpdesk Engineer to join our technical support team in Gothenburg, Sweden. In this role, you will provide parts, technical, and diagnostic support to dealers, approved repairers, and independent operators, helping them resolve technical issues efficiently and correctly the first time. You will support workshops across the region primarily through a ticketing system , while also handling more complex cases via phone. The role involves close collaboration with dealer technicians, internal teams, and the OEM, with a clear focus on quality, accuracy, and customer satisfaction. You will be part of an experienced and supportive team where collaboration, knowledge sharing, and continuous development are key. Your responsibilities * Provide advanced technical, parts, and diagnostic support with a focus on root-cause analysis * Guide dealers through repair processes and ensure accurate, complete case documentation * Manage technical cases end-to-end, from initiation to resolution or escalation * Research OE
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