Booz Allen
HelpdeskEngineer
“Helpdesk Engineer at Booz Allen. Skills: Help desk, ITSM, Ticketing systems, Microsoft AD. Architecting delivery environments. Deploying delivery environments”
Industry & Context.
Complex problem solving
Secret clearance, Identity verification process, On camera during interviews, On camera during assessments
What They're Looking For.
Must Have
4+ years of experience operating complex help desk environments, Experience with identity systems such as Microsoft AD, Experience with advanced ticketing systems, such as ServiceNow or Jira, Experience documenting workflows, Ability to demonstrate cross-functional communications with a variety of engineering teams, Secret clearance, HS diploma or GED
Nice to Have
Experience with AI in ITSM process, Experience working in federal, DoW, or IC agency environments, Knowledge of federal information security policies, standards, procedures, directives, frameworks, federal security authorizations, assessment, and risk management processes for enterprise systems, Bachelor's degree in an IT, Cybersecurity, or Engineering field, ITIL, Atlassian, ServiceNow or COBIT Certification
What You'll Do.
Architecting delivery environments
Deploying delivery environments
Operating delivery environments
Embrace help desk implementation
Document processes and workflows
Advise on efficiency change
Implement custom policy
Mentor storage engineers
How You'll Work.
Team & Collaboration
Interface with key stakeholders and users; Interface with internal delivery teams; Interface with engineering teams; Interface with cybersecurity professionals; Cross-functional communications with engineering teams
Communication Scope
Cross-functional communications
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