Hargreaves Lansdown
Financial Services
HelpdeskConsultant
“Helpdesk Consultant at Hargreaves Lansdown. Skills: Customer support, Client communication, Problem-solving. Provide support through inbound calls and written correspondence. Assist clients with intricate operational, investment-related, pensions, and retirement-based inquiries”
What You'll Achieve.
Helping clients make the most of their money and improve financial resilience for them and their families; Ensure good client outcomes and risk management culture
Industry & Context.
Solving client queries; Assist clients with intricate operational, investment-related, pensions, and retirement-based inquiries
In-person assessment centre including interview and tasks, Working hours: Monday to Friday between 8am to 6pm with one in three Saturdays from 9.30am to 12.30pm, Unable to provide employment sponsorship to candidates
What They're Looking For.
Must Have
Comfortable with customer call handling and providing 1st line customer support, Possess a growth and learning mindset, Be ambitious and resilient, Thrive under pressure, Be results driven, motivated by performance, Demonstrate ability in communication skills such as answering calls and responding to clients’ emails, Enjoys working in a fast-paced work environment, with the ability to work to tight deadlines, Have a collaborative approach to work, willing and able to work with other team members to complete tasks, Organised approach with the ability to prioritise tasks and workload effectively, Able to use MS office (Outlook, Word, Excel)
Nice to Have
Experience in service-oriented roles
What You'll Do.
Provide support through inbound calls and written correspondence
Assist clients with intricate operational
and retirement-based inquiries
Solving client queries on HL’s investments
products and services by phone
email or virtual chats
Delivering a tailored
and outstanding level of service at every interaction
Supporting the team's risk and control activities to ensure good client outcomes and risk management culture
How You'll Work.
Team & Collaboration
Working collaboratively with other teams within the business and external companies
Communication Scope
Answering calls; Responding to clients’ emails
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