C3EL
HelpDeskTierSupport
Neural analysis suggests this role is
optimal for Senior candidates.
“Help Desk Tier Support at C3EL. Skills: Help Desk Support, IT Customer Support. Perform laptop imaging and deployment. Conduct basic IP and network connectivity troubleshooting”
Industry & Context.
Troubleshooting
Secret clearance, US Citizenship, Travel up to 10%
What They're Looking For.
Must Have
Active, in-scope US Government issued Secret clearance, US Citizenship, 7 years of experience with IT systems, 4 years in IT customer support, 2 years experience in a military environment, A+CE or CCNA-Security or CND or Network+ CE or SSCP certification, Associate's degree in Networking or 11 years of experience
What You'll Do.
Perform laptop imaging and deployment
Conduct basic IP and network connectivity troubleshooting
Create and manage user accounts
Add and remove computers from domain
Assign users to appropriate groups
Apply necessary permissions
Create and manage Exchange mailboxes
Diagnose and resolve user email-related issues
Troubleshoot and configure printers
Document all support actions
Document troubleshooting steps
Full Job Description
Overview: Job Title: Help Desk Tier I Support Security Clearance: Secret Location: Amman, Jordan (Due to the nature of the work and contract requirements, U. S. Citizenship is required.) Description: C3EL is seeking a Help Desk Tier I Support to join our team in Jordan. In this role, you’ll be the first line of defense for resolving technical issues by providing timely troubleshooting, guidance, and support for computers, networks, and related systems. You’ll deliver clear, customer-focused assistance while keeping operations running smoothly and efficiently. Responsibilities will include, but not be limited to: Perform laptop imaging and deployment. Conduct basic IP and network connectivity troubleshooting. Create and manage user accounts within a Microsoft domain environment. Add and remove computers from the domain. Assign users to appropriate groups and apply necessary permissions. Create and manage Exchange mailboxes. Diagnose and resolve user email-related issues. Troubleshoot and configure printers, including mapping shared printers. Document all support actions and troubleshooting steps for reporting and tracking purposes. Minimum Qualifications: An Active, in-scope US Government issued Secret clearance. Due to the nature of the work and contract requirements, US Citizenship is required. Must have a minimum of seven (7) years of experience with IT systems. Must have a minimum of four (4) years in IT customer support. Must have a minimum of two (2) years experience in a military environment. Must have one (1) of the following required certifications: A+CE or CCNA-Security or CND or Network+ CE or SSCP. Able to travel to support mission up to 10%. Education: Associate’s degree in Networking, OR eleven (11) total years of recent specialized experience.
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