Replit
Tech / AI / Software
HelpDeskTechnician
Neural analysis suggests this role is
optimal for Entry candidates.
“Help Desk Technician at Replit. Skills: IT support, Apple macOS, Google Workspace, endpoint management, networking. Provide first-line (Tier 1) onsite technical support for end users in a primarily Apple macOS environment. Troubleshoot and resolve hardware, software and peripheral issues for MacBooks”
What You'll Achieve.
maintaining a secure, standardized and scalable endpoint environment
Industry & Context.
Troubleshoot and resolve hardware, software and peripheral issues; Troubleshoot hardware and software issues
Ability to lift and move IT equipment up to 40 lbs, Willingness to work onsite at least four days per week
What They're Looking For.
Must Have
1+ years of experience of IT support experience, working knowledge of Apple macOS troubleshooting, hardware diagnostics and system configuration in an enterprise environment, Experience supporting Google Workspace administration and end-user troubleshooting, Familiarity with endpoint management/MDM platforms, Understanding of identity and access management concepts such as MFA and SSO, Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting), Experience supporting video conferencing and AV systems, Familiarity with IT ticketing systems, organizational skills and ability to manage multiple concurrent requests, Excellent verbal and written communication skills with a customer-first mindset, Ability to lift and move IT equipment up to 40 lbs, Willingness to work onsite at least four days per week
Nice to Have
Active Replit user and passionate about making software creation more accessible, Experience supporting Microsoft Windows and Linux endpoints, CompTIA A+, CompTIA Network+, Apple Certified Support Professional certified
What You'll Do.
Provide first-line (Tier 1) onsite technical support for end users in a primarily Apple macOS environment
Troubleshoot and resolve hardware
software and peripheral issues for MacBooks
Assist end users with configuration and troubleshooting core collaboration tools such as Google Workspace (Gmail
Perform new hire onboarding and offboarding
including system provisioning
access setup and equipment recovery
deploy and maintain end user technology including monitors
keyboards and network connectivity
Service and maintain conference rooms to ensure AV systems
cameras and conferencing platforms are operational
Restock and manage IT consumables (cables
peripherals) and maintain accurate inventory of IT assets
Document service requests
incidents and resolutions in the IT ticketing platform
Contribute to documentation
knowledge base articles and process improvement initiatives
Escalate complex technical issues to Tier 2 IT support or internal teams as appropriate
Assist with endpoint management tasks (patching
security enforcement) using MDM solutions
Troubleshoot hardware and software issues
Administers and supports our cloud first tech stack
Configures Apple MacBooks
Maintains conference rooms
Performs minor system repairs
Manages IT inventory and consumables
Documents and triages incidents through an ITSM platform
Supports basic networking and AV systems
Contributes to maintaining a secure
standardized and scalable endpoint environment
How You'll Work.
Team & Collaboration
Escalate complex technical issues to Tier 2 IT support or internal teams as appropriate
Communication Scope
Excellent verbal and written communication skills
Process & Methodology
ability to manage multiple concurrent requests
Full Job Description
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the role: We are looking for a Help Desk Technician to provide onsite, deskside IT support at Replit’s SOHO New York office. The successful candidate will also troubleshoot hardware and software issues, administers and supports our cloud first tech stack, configures Apple MacBooks, maintains conference rooms, performs minor system repairs and manages IT inventory and consumables. The technician documents and triages incidents through an ITSM platform, escalates complex issues when necessary, supports basic networking and AV systems and contributes to maintaining a secure, standardized and scalable endpoint environment. What You'll Do: - Provide first-line (Tier 1) onsite technical support for end users in a primarily Apple macOS environment - Troubleshoot and resolve hardware, software and peripheral issues for MacBooks - Assist end users with configuration and troubleshooting core collaboration tools such as Google Workspace (Gmail, Drive, Calendar, Meet) and Slack - Perform new hire onboarding and offboarding, including system provisioning, asset assignment, access setup and equipment recovery - Configure, deploy and maintain end user technology including monitors, keyboards and network connectivity - Service and maintain conference rooms to ensure AV systems, displays, microphones, cameras and conferencing platforms are operational - Restock and manage IT consumables (cables, adapters, peripherals) and maintain accurate inventory of IT assets - Document service requests, incidents and resolutions in the IT ticketing platform - Contribute to documentation, knowledge base articles and process improvement initiatives - Escalate complex technical issues to Tier 2 IT support or internal teams as appropriate - Ass
Applying for this Help Desk Technician role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Replit?
Real rants from real employees. Read before you apply.