Loram
Transportation/Trucking/Railroad
HelpDeskTechnician
Neural analysis suggests this role is
optimal for entry candidates.
“Help Desk Technician at Loram. Skills: Help Desk Support, User Support, System Maintenance. Manage support including implementation. Manage new user setup”
Industry & Context.
Problem Solving
May lift up to 30 lbs, 10% or more travel possible, International travel possible
What They're Looking For.
Must Have
Associates Degree in Information Technology, 2+ years Computer Operations support, 2+ years Technical support, 2+ years Help Desk support, working knowledge of Computer Hardware, working knowledge of Windows 10+, working knowledge of MSO 365, working knowledge of standard business applications, working knowledge of other software support, Ability to communicate effectively, Ability to work remotely when needed, Excellent verbal communication skills, Excellent written communication skills, Ability to lead large work volumes, Ability to show flexibility, Ability to adapt easily to change
Nice to Have
4 years general helpdesk support, IT-related training, IT-related certifications, Rail Industry knowledge
What You'll Do.
Manage support including implementation
Manage new user setup
Manage security profiles
Maintain mobile devices
Maintain standard software
Maintain print service
Maintain maintenance contracts
Manage access in Active Directory
Manage access in Exchange Admin Center
Manage access in Microsoft 365 Admin Center
Provide support for AV systems
Load operating system
Update operating system
Load application software
Update application software
Assist with deployment of specialized software
Serve as backup to applications
Maintain IT resource inventory
Maintain supplies inventory
Respond to user needs
Respond to user questions
Respond to helpdesk tickets
Act as co-administrator for ticketing system
Create knowledgebase articles
How You'll Work.
Team & Collaboration
Global help desk team; Level 2 support resources
Communication Scope
Verbal communication; Written communication
Full Job Description
GENERAL DESCRIPTION / PURPOSE: The role of the Help Desk Technician resources at Loram is the first line of support for business partners within the company. The team manages all user-based support and will work with level 2 support resources when required. The role of the Help Desk Technician is to manage support including implementation, new user setup, licensing, availability, reliability, performance, monitoring, maintenance, upgrades, and security profiles. This position must be able to work with very little supervision in a fast-paced environment. As a Help Desk Technician, which is part of a global help desk team, you will be providing support for the entire company. This position will create knowledgebase articles and document processes for the team and has a significant role in maintaining business continuity. ESSENTIAL JOB FUNCTIONS: * Maintain all aspects of laptops, desktops, mobile devices, tablets, licensing, and standard related software for end users. * Maintain corporate print service/maintenance contracts and assist with repairs as needed * Manage user accounts and access in Active Directory, Exchange Admin Center and Microsoft 365 Admin Center * Provide support for executive office and conference room AV systems * Load/Update the operating system, BIOS, and application software of corporate computers as required * Assist with deployment of specialized software as needed. Serve as a backup to other applications as required * Maintain an up-to-date inventory of IT resources and supplies * Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs * Respond to helpdesk tickets as assigned keeping users informed as to progress; updates and closes IT tickets accordingly. Acts as co-administrator for the ticketing system BEHAVIORAL COMPETENCIES: * Action Oriented * Creating a Service Reputation * Customer Focus * Strong Problem Solving * Technical Learning * Valu
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