Loram
Transportation/Trucking/Railroad
HelpDeskTechnician
“Help Desk Technician at Loram. Skills: Help Desk Support, Computer Hardware, MSO 365. Manage support including implementation. Manage new user setup”
What You'll Achieve.
maintaining business continuity; ensure timely resolution
Industry & Context.
Problem Solving
work with very little supervision, fast-paced environment, Social Security Verification, Nationwide, federal and state, multi-county criminal background check, Drug and Alcohol Testing, Employment Verification, Education Verification, Office deskwork, sitting, walking, using phone & computer, lift up to 30 lbs. occasionally, 10% or more travel is possible, international travel possible, tolerate variable and sometimes challenging conditions, visits or inspections of company equipment, railroad environment
What They're Looking For.
Must Have
Associates Degree in Information Technology or related field, 2-3 years cumulative experience supporting various Computer Operations, Technical and Help Desk support, working knowledge of Computer Hardware, Windows 10+, standard MSO 365 business applications, other software support, A sense of urgency in solving customer requests, ability to work under pressure, multi-task, meet deadlines, Ability to communicate effectively with staff on all levels, An open attitude toward learning, ability to work remotely when needed, Excellent verbal and written communication skills, A disciplined work ethic, advocate for Loram management’s mission and vision, Ability to lead large work volumes, show flexibility, adapt easily to change
Nice to Have
4 years working in a general helpdesk support environment, IT-related training and certifications, Rail Industry knowledge
What You'll Do.
Manage support including implementation
Manage new user setup
Manage security profiles
Maintain mobile devices
Maintain standard software
Maintain print service
Provide support for AV systems
Load/Update operating system
Load/Update application software
Assist with deployment
Respond to user needs
Respond to helpdesk tickets
Acts as co-administrator
How You'll Work.
Team & Collaboration
work with level 2 support resources; part of a global help desk team; communicate effectively with staff on all levels
Communication Scope
Excellent verbal and written communication skills; Ability to communicate effectively with staff on all levels
Applying for this Help Desk Technician role?
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