Kids2
HelpDeskTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Help Desk Technician at Kids2. Skills: IT support, Hardware and software troubleshooting, Windows and Mac OS support, Microsoft 365 administration, Endpoint management. Provide hands-on IT support for corporate office employees and remote staff. Troubleshoot and resolve issues with desktops, laptops, peripherals, and business applications”
What You'll Achieve.
Ensure end-user productivity and efficiency
Industry & Context.
Proactive problem-solving; Willingness to take ownership in analyzing solutions, proposing resolutions, and ensuring implementation; Troubleshoot and resolve issues; Troubleshoot a variety of hardware, software, and network issues; Diagnose and resolve hardware and software problems
Regularly required to talk or hear, Frequently required to have flexible use of reach with hands and stoop, kneel, crouch, or crawl, Occasionally required to stand, walk, and taste or smell, Regularly lift and/or move up to 15 pounds and occasionally lift and/or move up to 25-50 pounds, Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus, General office environment, Occasional after-hours maintenance for special projects
What They're Looking For.
Must Have
2+ years experience in hardware and software installation, troubleshooting, and resolving technical problems with desktop computers, laptops, printers (local and network), and other peripherals in a Windows and Mac environment, Extensive customer service interaction in person, by phone, and by email, with the ability to communicate technical problems and instructions to end-users in terms that are easy to understand, Proactive problem-solving and willingness to take ownership in analyzing solutions, proposing resolutions, and ensuring implementation, written and oral communication skills, Effectively collaborate with team members to identify, plan, and deploy technical solutions, Ability to work through complicated tasks while paying attention to detail, Ability to multitask and work under deadlines to complete support requests and projects, Knowledge of commonly used concepts and procedures for installing, maintaining, and troubleshooting technology hardware and software, Proficiency in Windows and Apple operating systems, Working knowledge of Microsoft Active Directory / Entra ID for creating and modifying user accounts, Experience with Microsoft 365 administration (mailboxes, licensing, Teams), Familiarity with endpoint management tools (Intune, SCCM, or similar), Audio/video experience through employment and/or personal activities, Installing, upgrading, and maintaining hardware and software in Windows and Apple operating system environments, Microsoft 365 applications (Outlook, Teams, Excel, Word, SharePoint), Configuring user desktop and laptop computers, Troubleshooting to diagnose and resolve hardware and software problems, Device imaging and enrollment (Intune/Endpoint Manager), Installation and troubleshooting of printers and scanners ranging from personal to large format, Network connectivity configuration and support for TCP/IP, VPN clients, LAN/WAN, and Wi-Fi, Mobile device support (iOS, Android)
Nice to Have
CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation
What You'll Do.
Provide hands-on IT support for corporate office employees and remote staff
Troubleshoot and resolve issues with desktops
and business applications
Manage hardware lifecycle activities such as imaging
Serve as the primary in-person point of contact for IT support at the Atlanta office
Receive technical support requests and questions from end-users by ticket submissions
Respond to IT problems in a timely manner and enter documentation of problems into the ticketing system
Advise users of status updates related to individual trouble tickets
and other network related conditions
and troubleshoot laptops
Create and maintain computer images for Windows and Mac OS systems using Intune/Endpoint Manager
Execute laptop refresh cycles and manage hardware inventory
and ship hardware to remote employees
Troubleshoot a variety of hardware
and network issues for Windows and Mac OS
Install and configure software packages and hardware solutions on desktops and laptops
Provide internal audio/video support including conference room setup and troubleshooting
Support large format printers including toner replacement
clearing document jams
troubleshooting print errors
and printer calibration
Administer badge access through the Cousins Properties portal
Assist with desk moves and office reconfigurations
Manage loaner equipment pool
Communicate to IT management when individual user issues may be indicative of a larger critical problem
Train end-users on the standard use of company equipment and best practices
Work with vendors to troubleshoot and resolve issues related to their products and services
Follow strict privacy guidelines when handling sensitive and confidential data
Participate in after-hours maintenance for special projects
Other duties and responsibilities as assigned
How You'll Work.
Team & Collaboration
Effectively collaborate with team members to identify, plan, and deploy technical solutions; Communicate to IT management when individual user issues may be indicative of a larger critical problem
Communication Scope
Communicate technical problems and instructions to end-users in terms that are easy to understand; Written communication skills; Oral communication skills
Full Job Description
At Kids2, we’re really good at what we do. And when we’re great at our jobs, we help parents be great at their jobs. Parenting is demanding, and that’s where we come in. We want to reimagine how brands can make it easier for early stage parents – not by just selling them products, but by providing holistic solutions that transcend borders, categories and aisles. No matter our title or department, at Kids2, our job is to create more tiny wins for parents, so they can create bright futures for their little ones. That’s a big task! We’re serious about what we do, AND we love to have fun. Our team is hardworking, entrepreneurial, and passionate about helping families create millions, if not billions of tiny wins. **SUMMARY** The Help Desk Technician provides hands-on IT support for corporate office employees and remote staff. This includes troubleshooting and resolving issues with desktops, laptops, peripherals, and business applications, as well as managing hardware lifecycle activities such as imaging, deployment, and refresh. The role serves as the primary in-person point of contact for IT support at our Atlanta office. **PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:** * Receive technical support requests and questions from end-users by ticket submissions, walk-ups, messages, and emails * Respond to IT problems in a timely manner and enter documentation of problems into the ticketing system. Advise users of status updates related to individual trouble tickets, system outages, and other network related conditions. * Deploy, configure, and troubleshoot laptops, desktops, docking stations, monitors, and peripherals * Create and maintain computer images for Windows and Mac OS systems using Intune/Endpoint Manager * Execute laptop refresh cycles and manage hardware inventory * Prepare, image, and ship hardware to remote employees * Troubleshoot a variety of hardware, software, and network issues for Windows and Mac OS to identify and resolve end-user issues, including
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