HelpDeskTechnician

## Description Join a high-performing operations team where you will solve technical issues and deliver a best in class customer service experience.   About Hayes Locums Hayes Locums is one of the nation’s leading physician staffing firms, specializing in locum tenens placements for hospitals, clinics, and healthcare organizations. Our mission is to match physicians and advanced practice clinicians with the right opportunities, because quality matches lead to quality care.   Founded in 2012, Hayes Locums is trusted for integrity, reliability, and service excellence and is ranked the 6th largest locum tenens firm by Staffing Industry Analysts (SIA).   About the Role We are seeking a Help Desk Technician to join our growing team. You will serve as the first point of contact for technical issues and requests, supporting users in person as well as via phone and email.   Our team prioritizes first-call resolution whenever possible and empowers technicians to take ownership of issues from start to finish. This requires strong technical knowledge, effective communication skills, and a proactive, customer-focused approach.   Role Highlights • First point of contact for all technical support requests • High-volume, fast-paced support environment • Focus on first-call resolution and ownership • Strong collaboration with Tier 2 and Tier 3 support teams   This role is focused on maintaining stable and reliable technology platforms, enabling employees to perform at their best, and delivering a high-quality internal support experience.   What You Will Do • Provide technical support across end user platforms and technologies  • Troubleshoot hardware and software issues both onsite and remotely  • Support technical onboarding for high volumes of new employees  • Partner with Tier 2 and Tier 3 teams to escalate and resolve complex issues  • Document and track all issues in the help desk ticketing system  • Follow up with users to ensure timely resolution of requests  • Identify oppo