Hardware And Software Issues
Technical Support Services
HelpDeskTechnician
“Help Desk Technician at Hardware And Software Issues. Skills: Help Desk Support, Remote Support, Troubleshooting. Diagnosing application issues. Resolving application issues”
What You'll Achieve.
Satisfactory attainment of customer service level agreements; Quick resolution of technical issues
Industry & Context.
Problem resolutions; Issue isolation; Diagnostic techniques; Recommend solutions
US Citizenship Required, Security Clearance Level: Active Top Secret\DOE Q, On Customer Site, Service desk is 24/7/365, Shift work may be required, Less than 10% Travel
What They're Looking For.
Must Have
3 + years of related experience, CompTIA Security+ (DoD 8570 Compliance), Active Top Secret\DOE Q
What You'll Do.
Diagnosing application issues
Resolving application issues
Serve as first point of contact
delete distribution lists
Apply troubleshooting techniques
Isolate technical problems
Provide program support
Deliver customer service
Resolve technical issues
Support implementation
Support troubleshooting
Update troubleshooting
Update resolution efforts
Resolve workstation issues
Answer user questions
How You'll Work.
Team & Collaboration
Collaborating with the Department of Energy; Work with product team
Communication Scope
Phone; Email; Chat sessions; Web forms
Applying for this Help Desk Technician role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Hardware And Software Issues?
Real rants from real employees. Read before you apply.