Halton Healthcare
Healthcare
HelpDeskTechnician
“Help Desk Technician at Halton Healthcare. Skills: Technical support, Hardware troubleshooting, Software troubleshooting. Provide first and second level technical support. Provide first and second level support for Information”
Industry & Context.
Problem solving
Flexible hours, Meet physical demands, Satisfactory employment record, Satisfactory attendance record, Pre-employment medical clearance, Proof of vaccination
What They're Looking For.
Must Have
Information Technology Degree or Diploma, Minimum of 2 years of progressive experience in Information Systems, Minimum of 1 year computer hardware and peripheral equipment troubleshooting and support skills, Proficient with Windows suite of operating systems, Proficient with Microsoft Office product line
Nice to Have
Industry standard technical certifications (MCP/A+), Knowledge of LAN environment, Proven technical writing/documentation skills
What You'll Do.
Provide first and second level technical support
Provide first and second level support for Information
Provide first and second level support for Information
Provide first and second level support for Information
Provide first and second level support for Information
Escalate unresolved requests
Perform account administration
Perform file administration
Perform Helpdesk database administration
Perform Helpdesk database maintenance
Perform desktop deployment
Perform life-cycle services
Create technical procedural documentation
Perform configuration management
Perform asset management
Perform incident management
Perform change management
Provide Preventive Maintenance procedures on Peripheral equipment
Provide Preventive Maintenance procedures on Desktop equipment
Contribute to departmental strategic plan development
Contribute to departmental strategic plan implementation
How You'll Work.
Communication Scope
Verbal communication; Written communication
Applying for this Help Desk Technician role?
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