HelpDeskTechnicalSupport

**_Type of Requisition:_** Regular _**Clearance Level Must Currently Possess:**_ None _**Clearance Level Must Be Able to Obtain:**_ Secret ** _Public Trust/Other Required:_** Other _**Job Family:**_ Technical Support Services ** _Job Qualifications:_** **Skills:** Microsoft Office, Service Desk (Inactive), Ticketing Systems **Certifications:** None **Experience:** 4 + years of related experience **US Citizenship Required:** Yes _**Job Description:**_ GDIT is seeking a Help Desk Specialist for 24x7x365 service desk support for a Federal customer in Washington, DC. This position is under an IT modernization and sustainment program within a component agency of the Department of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead. In order to more effectively achieve its mission objectives, the component agency must provide technical support to end users to ensure systems are operating with optimal performance, security, and usability. The candidate will conduct all necessary technical Service Desk support activities to ensure systems are strong, robust, and perform up to standard. _**The work shif****t is Wednesday - Sunday, 3:00pm -1130pm ****_**a**_ nd candidate must be onsite**_ **The work location is near Gallery Place Metro station or Metro Center in Washington, DC.** **HOW JOB TITLE WILL MAKE AN IMPACT** * The Help Desk Specialist will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email. **WHAT YOU’LL NEED TO SUCCEED** * The applicant must have a technical background * Experience working on service desk teams supporting IT services (Desired) * Experience in work