HelpDeskTech-MIDS-TS/SCIw/CIPolygraph

**_Type of Requisition:_** Regular _**Clearance Level Must Currently Possess:**_ Top Secret/SCI _**Clearance Level Must Be Able to Obtain:**_ Top Secret SCI + Polygraph ** _Public Trust/Other Required:_** None _**Job Family:**_ Technical Support Services ** _Job Qualifications:_** **Skills:** Customer Service, Help Desk Support, Troubleshooting **Certifications:** None **Experience:** 4 + years of related experience **US Citizenship Required:** Yes _**Job Description:**_ Help Desk Technician MIDS - 2200-0600 Sunday-Thursday Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter. HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT ● Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software ● Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. ● Diagnose, identify, isolate, and analyze problems utilizing historical database records. ● May route calls to product line specialists, application, or system support specialists. ● Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems. WHAT YOU’LL NEED TO SUCCEED: Required Education and Experience*: * Help Desk Technician IV - AA/AS and 5+ years of experience *Years of experience can count in place of education and education can count in place of years of experience in some cases. Required Certifications: * Security+ CE * PWS 9.1 ( ITIL, A+, HDI-CSR, MS 365) TS/SCI and CI Polygraph Required; US Citizenship Required L