HelpDeskSupportSpecialist

💡**Love solving complex IT issues and keeping systems running smoothly? ** We’re hiring a **Help Desk Support Specialist** for a with a leading Managed Service Provider (MSP) supporting organizations across the GTA. You’ll be the go-to expert tackling network, cloud, and infrastructure challenges across diverse client environments, keeping systems stable, secure, and running flawlessly. 💻 **Who You Are ** You’re an experienced IT professional who enjoys switching between clients and technologies. You stay calm under pressure, explain solutions clearly, and take pride in resolving issues fast and keeping clients happy. You’re proactive, resourceful, and always looking for ways to improve systems - not just fix them. 📍**Work Type ** * **Location: Toronto, ON (Fully Onsite - 5 days a week in office)** * Monday to Friday, 9 AM – 5 PM, with after-hours and on-call support on rotation * Vacancy Type: This role reflects an existing vacancy **Requirements** 🎯 **What You’ll Do (Your Superpowers) ** * Provide Tier 2 technical support across multiple client environments in an MSP setting * Troubleshoot, diagnose, and resolve complex issues involving hardware, software, and networks * Manage and support Microsoft 365, including user management, security, and hybrid deployments (Intune, Defender 365, Azure) * Support Active Directory, domain configurations, and workstation environments (Windows, macOS, and mobile) * Configure and maintain network devices (routers, switches, firewalls – SonicWall, Sophos, Unifi) * Ensure cybersecurity best practices, including SPAM filtering, threat detection, and vulnerability management * Collaborate with clients and vendors for escalations and project implementations * Participate in client onboarding, migrations, and system upgrades * Document fixes, update ticketing systems, and contribute to the internal knowledge base * Experience with virtualization platforms such as VMware and Hyper-V * Utilize automation and scripting (PowerShell, B