Link Solutions, Inc.
Information Technology
HelpDeskSupportAnalyst(Associate-Level)
Neural analysis suggests this role is
optimal for entry candidates.
“Help Desk Support Analyst (Associate-Level) at Link Solutions, Inc.. Skills: Help Desk Support, Tier I/II support, Windows troubleshooting. Install user laptops. Configure user laptops”
What You'll Achieve.
Ensure timely response; Ensure timely resolution
Industry & Context.
Troubleshoot; Diagnose technical issues; Determine root cause; Implement solutions
U. S. Citizen, Active Secret Clearance, Non-remote, Lifting IT equipment, Moving IT equipment
What They're Looking For.
Must Have
U. S. Citizen, Active Secret Security Clearance, IAT Level II Certification, 1-2 years experience Help/Service Desk, Experience remote troubleshooting Windows laptops, Microsoft Operating System knowledge, Microsoft Office applications knowledge, Desktop applications knowledge, Basic printer troubleshooting techniques
Nice to Have
Experience DoD environment, Problem solver, Troubleshooter, Self-starter, Experience mission-critical systems, Experience VIP end users, Excellent communication skills, Interpersonal skills, Superior organizational skills, Attention to detail, Manage multiple tasks
What You'll Do.
Configure user laptops
Relocate user laptops
Troubleshoot user laptops
Perform software upgrades
Perform operating system upgrades
Diagnose connectivity issues
Resolve connectivity issues
Diagnose cabling issues
Resolve cabling issues
Diagnose configuration issues
Resolve configuration issues
Provide Tier I/II help desk support
Respond to user inquiries
Diagnose technical issues
Support desktop applications
Support enterprise applications
Support Microsoft Windows
Support Microsoft Office 365
Utilize ticket system
Obtain work assignments
Perform physical tasks
How You'll Work.
Team & Collaboration
Tier 1 service teams; Tier 2 service teams
Full Job Description
Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always". We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development. Link Solutions is seeking a Help Desk Support Analyst (Associate-Level) to join our team in support of the Defense Health Agency (DHA) Operational Medical Systems (OPMED) at Ft. Detrick, MD. * U.S. Citizen * Active Secret Security Clearance * Non-remote (relocation incentive available) The Help Desk Support Analyst will support and manage the functionality and efficiency of desktop computers supporting the OPMED's operations. The Analyst will provide various computer hardware and software services to end users for the operation and use of computer hardware and software and related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a timely response to service requests and incident tickets. Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security. Job Responsibilities: * Install, configure, relocate, troubleshoot, and support user laptops and personal mobile devices; perform software upgrades, operating system troubleshooting; diagnose and resolve network connectivity, cabling, and c
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