Link Solutions, Inc.
Information Technology
HelpDeskSupportAnalyst(Associate-Level)
Neural analysis suggests this role is
optimal for entry candidates.
“Help Desk Support Analyst (Associate-Level) at Link Solutions, Inc.. Skills: Help Desk Support, Tier 1/2 support, Troubleshooting, Windows OS, Microsoft Office 365. support and manage the functionality and efficiency of desktop computers. provide various computer hardware and software services to end users”
What You'll Achieve.
ensure a timely response to service requests and incident tickets
Industry & Context.
Problem solver and troubleshooter who thrives in resolving complex problems; diagnosing technical issues; determining root cause; implementing permanent or temporary solutions
U. S. Citizen, Active Secret Security Clearance, Non-remote (relocation incentive available), physical tasks related to IT support, including lifting and moving computers, monitors, printers, and other IT equipment
What They're Looking For.
Must Have
U. S. Citizen, Active T3/Secret Security Clearance, IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, etc.), 1-2 years experience within a Help/Service Desk environment, Experience with remote connection and troubleshooting Windows laptop computers, In-depth knowledge of the most recent version of Microsoft Operating System, Microsoft Office applications, other common desktop applications, ability to quickly learn unique applications, Familiarity with basic troubleshooting techniques for personal and network printers, customer service skills
Nice to Have
Experience working in a Department of Defense (DoD) environment, Problem solver and troubleshooter who thrives in resolving complex problems, self-starter requiring minimal supervision, Experience providing quality service and support for mission-critical systems and VIP end users, Excellent communication skills (written and oral), interpersonal skills, Superior organizational skills, attention to detail, ability to prioritize and manage multiple tasks
What You'll Do.
support and manage the functionality and efficiency of desktop computers
provide various computer hardware and software services to end users
work as part of Tier 1 and 2 service teams
ensure a timely response to service requests and incident tickets
and support user laptops and personal mobile
perform software upgrades
operating system diagnose
resolve network connectivity
and configuration issues
Provide Tier I/II help desk support by responding to user inquiries
diagnosing technical issues
determining root cause
implementing permanent or temporary solutions
and escalating issues as necessary to ensure timely resolution
Support standard desktop and enterprise applications
Microsoft Windows operating systems
and Microsoft Office 365 application suite
Utilize ticket system to manage workload and obtain work assignments
Perform physical tasks related to IT support
including lifting and moving computers
and other IT equipment
How You'll Work.
Team & Collaboration
work as part of Tier 1 and 2 service teams; Become an integral part of a professionally diverse team
Communication Scope
Excellent communication skills (written and oral); interpersonal skills
Process & Methodology
ability to prioritize and manage multiple tasks
Full Job Description
Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always". We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development. Link Solutions is seeking a Help Desk Support Analyst (Associate-Level) to join our team in support of the Defense Health Agency (DHA) Operational Medical Systems (OPMED) at Ft. Detrick, MD. * U.S. Citizen * Active Secret Security Clearance * Non-remote (relocation incentive available) The Help Desk Support Analyst will support and manage the functionality and efficiency of desktop computers supporting the OPMED's operations. The Analyst will provide various computer hardware and software services to end users for the operation and use of computer hardware and software and related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a timely response to service requests and incident tickets. Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security. Job Responsibilities: * Install, configure, relocate, troubleshoot, and support user laptops and personal mobile devices; perform software upgrades, operating system troubleshooting; diagnose and resolve network connectivity, cabling, and c
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