Max Mara Fashion Group
Apparel And Fashion
HelpDeskSpecialist
“Help Desk Specialist at Max Mara Fashion Group. Skills: First-level technical assistance, Incident resolution, Knowledge base enrichment. Provide first-level support. Ensure resolution of technical issues”
Industry & Context.
Rapid problem-solving; Analytical approach
What They're Looking For.
Must Have
First-Line Support, Incident Management, Monitoring & Communication, Knowledge & Improvement, Reporting, Technical background in IT, Experience in technical support role, Ability to analyze requests, Ability to manage stress, Orientation toward rapid problem-solving, Aptitude for continuous learning, Aptitude for teamwork, Aptitude for digital innovation, Awareness of sustainable development, Awareness of corporate organizational processes
What You'll Do.
Provide first-level support
Ensure resolution of technical issues
Ensure business continuity
Act as primary point of contact
Manage requests via phone or email
Guide users through problem resolution
Initiate remote diagnostic procedures
Identify effective solutions
Escalate unresolved issues
Monitor progress of support tickets
Provide updates to users
Document encountered issues
Document adopted solutions
Enrich company Knowledge Base
Suggest procedural improvements
Track and record events
Record issues within management system
Ensure availability of accurate information
How You'll Work.
Communication Scope
Continuous updates
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