Calista Brice LLC
HelpDeskRepresentative
“Help Desk Representative at Calista Brice LLC. Skills: Technical support, Troubleshooting, Customer service. Provide first-level technical support. Troubleshoot hardware issues”
Industry & Context.
Basic troubleshooting skills; Problem-solving skills
Ability to work in a constant state of alertness, Ability to maintain confidentiality, Ability to handle sensitive information, Ability to pass drug screening, Ability to pass background screening
What They're Looking For.
Must Have
Microsoft Office coursework or certification, Basic understanding of computer systems, Basic understanding of mobile devices, Basic understanding of tech tools, Communication skills, Interpersonal skills, Ability to learn quickly, Ability to follow technical instructions, Familiarity with help desk ticketing systems
Nice to Have
3 to 6 months of relevant Help Desk experience, 3 to 6 months of IT Support experience, 3 to 6 months of Customer Service experience, Microsoft Office coursework, Microsoft Office certification, Basic understanding of computer systems, Basic understanding of mobile devices, Basic understanding of tech tools, Communication skills, Interpersonal skills, Ability to learn quickly, Ability to follow technical instructions, Familiarity with help desk ticketing systems, Interest in pursuing a career in IT support, Interest in pursuing a career in systems administration, Ability to pass drug screening, Ability to pass background screening
What You'll Do.
Provide first-level technical support
Troubleshoot hardware issues
Troubleshoot software issues
Troubleshoot network issues
Assist users with Microsoft Office
Log help desk requests
Track help desk requests
Document help desk requests
Escalate complex issues
Support user account setup
Support password resets
Support basic system access
Provide excellent customer service
Maintain professional demeanor
Assist with IT administrative tasks
Work in a safe manner
How You'll Work.
Team & Collaboration
Work collaboratively within a team
Communication Scope
Verbal communication skills; Written communication skills; Explain technical concepts; Interpersonal skills; Active listening
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