Calista Brice LLC
HelpDeskRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Help Desk Representative at Calista Brice LLC. Skills: Technical support, Troubleshooting, Customer service. Provide first-level technical support. Troubleshoot hardware issues”
Industry & Context.
Basic troubleshooting skills; Problem-solving skills
Ability to work in a constant state of alertness, Ability to maintain confidentiality, Ability to handle sensitive information, Ability to pass drug screening, Ability to pass background screening
What They're Looking For.
Must Have
Microsoft Office coursework or certification, Basic understanding of computer systems, Basic understanding of mobile devices, Basic understanding of tech tools, Communication skills, Interpersonal skills, Ability to learn quickly, Ability to follow technical instructions, Familiarity with help desk ticketing systems
Nice to Have
3 to 6 months of relevant Help Desk experience, 3 to 6 months of IT Support experience, 3 to 6 months of Customer Service experience, Microsoft Office coursework, Microsoft Office certification, Basic understanding of computer systems, Basic understanding of mobile devices, Basic understanding of tech tools, Communication skills, Interpersonal skills, Ability to learn quickly, Ability to follow technical instructions, Familiarity with help desk ticketing systems, Interest in pursuing a career in IT support, Interest in pursuing a career in systems administration, Ability to pass drug screening, Ability to pass background screening
What You'll Do.
Provide first-level technical support
Troubleshoot hardware issues
Troubleshoot software issues
Troubleshoot network issues
Assist users with Microsoft Office
Log help desk requests
Track help desk requests
Document help desk requests
Escalate complex issues
Support user account setup
Support password resets
Support basic system access
Provide excellent customer service
Maintain professional demeanor
Assist with IT administrative tasks
Work in a safe manner
How You'll Work.
Team & Collaboration
Work collaboratively within a team
Communication Scope
Verbal communication skills; Written communication skills; Explain technical concepts; Interpersonal skills; Active listening
Full Job Description
Calista Brice LLC Temporary ** _JOB SUMMARY:_** The Help Desk Representative provides technical support to end-users across the organization. This entry-level role is ideal for candidates with 3 to 6 months of hands-on experience and completed coursework in Microsoft Office (Word, Excel, Outlook, PowerPoint). The ideal candidate has a passion for helping others, strong communication skills, and a desire to grow their IT career. **_ESSENTIAL FUNCTIONS:_** * Provide first-level technical support to employees via phone, email, or in person. * Troubleshoot basic hardware, software, and network issues. * Assist users with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. * Log, track, and document help desk requests and resolutions using ticketing software. * Escalate complex issues to higher-level IT staff as needed. * Support user account setup, password resets, and basic system access needs. * Provide excellent customer service and maintain a professional demeanor in all interactions. * Assist with IT-related administrative tasks, as assigned. * Work in a constant state of alertness and in a safe manner. * Perform other duties as directed. **_SUPERVISORY FUNCTIONS:_** This position does not have supervisory responsibilities. **_KNOWLEDGE, SKILLS, & ABILITIES:_** * Basic understanding of Microsoft Office applications (Word, Excel, Outlook, PowerPoint), including common troubleshooting steps. * Familiarity with Windows operating systems and basic navigation. * Awareness of basic IT concepts such as file management, network connectivity, and user permissions. * Understanding of customer service principles and best practices. * Introductory knowledge of help desk ticketing systems and workflow. * Strong verbal and written communication skills to effectively explain technical concepts to non-technical users. * Basic troubleshooting and problem-solving skills for software, hardware, and connectivity issues. * Data entry and documentation skills
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