Calista Brice LLC
construction, engineering, environmental, logistic, and equipment
HelpDeskRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Help Desk Representative at Calista Brice LLC. Skills: Technical support, Microsoft Office, Customer service. Provide first-level technical support. Troubleshoot basic hardware issues”
Industry & Context.
Problem-solving skills
Work onsite in Anchorage, AK, Work in a safe manner
What They're Looking For.
Must Have
Ability to pass drug and background screening
Nice to Have
3 to 6 months of relevant Help Desk, IT Support, or Customer Service experience, Completion of Microsoft Office coursework or certification (e. g. , Word, Excel, Outlook), Basic understanding of computer systems, mobile devices, and other tech tools, communication and interpersonal skills, The ability to learn quickly and follow technical instructions, Familiarity with help desk ticketing systems (e. g. , Zendesk, ServiceNow, or similar), An interest in pursuing a career in IT support or systems administration
What You'll Do.
Provide first-level technical support
Troubleshoot basic hardware issues
Troubleshoot basic software issues
Troubleshoot basic network issues
Assist users with Microsoft Office
and document help desk requests
Escalate complex issues
Support user account setup
Support password resets
Support basic system access
Provide excellent customer service
Maintain a professional demeanor
Assist with IT administrative tasks
Work in a constant state of alertness
Perform other duties as directed
How You'll Work.
Team & Collaboration
Work collaboratively within a team
Communication Scope
Verbal communication skills; Written communication skills
Full Job Description
Calista Brice LLC Regular **Why choose us?** Our founding company was built more than 50 years ago and has a legacy of welcoming new employees with our commitment to provide the best place to work by inspiring financial security and premier health and wellness programs for you and your family while enjoying an adventurous and dynamic culture. **What does Calista Brice LLC do?** Calista Brice, LLC, a subsidiary of Calista Corporation, is a lifecycle construction group that offers construction services in every phase of the construction cycle. We are a fast-paced growing collective of subsidiary businesses that operate in the dynamic construction, engineering, environmental, logistic, and equipment industries. **What can you expect?** As the Help Desk Representative, you will work onsite in Anchorage, AK and will provide technical support to end-users across the organization. You will have a passion for helping others, strong communication skills, and a desire to grow their IT career. This entry-level role is ideal for candidates with 3 to 6 months of hands-on experience and completed coursework in Microsoft Office (Word, Excel, Outlook, PowerPoint). **How will you do it?** * Provide first-level technical support to employees via phone, email, or in person * Troubleshoot basic hardware, software, and network issues. * Assist users with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. * Log, track, and document help desk requests and resolutions using ticketing software. * Escalate complex issues to higher-level IT staff as needed. * Support user account setup, password resets, and basic system access needs. * Provide excellent customer service and maintain a professional demeanor in all interactions. * Assist with IT-related administrative tasks, as assigned. * Work in a constant state of alertness and in a safe manner. * Perform other duties as directed. **Supervisory Functions:** This position does not have supervisory responsibilities.
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