Booz Allen
HelpDeskRepresentative
Neural analysis suggests this role is
optimal for Mid candidates.
“Help Desk Representative at Booz Allen. Skills: IT support, Troubleshooting, Customer service. Provide in-depth support. Lead problem solving”
Industry & Context.
Problem solving
Identity verification process, On camera during interviews and assessments, Cameras on during meetings (virtual)
What They're Looking For.
Must Have
3+ years of experience in IT support, Resolving Tier 1 and Tier 2 support tickets, Assisting with enterprise device provisioning, Maintaining IT asset tracking systems, Microsoft Windows, macOS, Cloud-based IT support tools, IT troubleshooting methodologies, Ticketing system usage, Customer service best practices, Bachelor’s degree in an Information Technology or Computer Science field
Nice to Have
Incident resolution, Remote desktop support, End-user assistance, Coding using Java, CompTIA A+, ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator Associate Certification
What You'll Do.
Provide in-depth support
Lead implementation efforts
Resolve support tickets
Provision enterprise devices
Maintain IT asset tracking systems
Troubleshoot IT issues
Full Job Description
Help Desk Representative **The Opportunity:** Provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications. Applies specific functional knowledge and working and general industry knowledge. Develops or contributes to solutions to a variety of problems of moderate scope and complexity. Works independently with some guidance, and reviews or guides activities of junior employees. **You Have:** * 3+ years of experience in IT support * Experience in resolving Tier 1 and Tier 2 support tickets, assisting with enterprise device provisioning, and maintaining IT asset tracking systems * Experience with Microsoft Windows, macOS, and cloud-based IT support tools * Experience in IT troubleshooting methodologies, ticketing system usage such as JIRA or ServiceNow, and customer service best practices * Bachelor’s degree in an Information Technology or Computer Science field **Nice If You Have:** * Experience with incident resolution, remote desktop support, and end-user assistance * Experience coding using Java * CompTIA A+, ITIL Foundation Certification, or Microsoft Certified: Modern Desktop Administrator Associate Certification **Compensation** At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the R
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