Printec
Technology
HelpDeskOperator
“Help Desk Operator at Printec. Skills: Pattern identification, Problem resolution. Accept customer requests. Record data in IMS system”
What You'll Achieve.
Improve Printec's product performance; Improve customer satisfaction
Industry & Context.
Problem solving
What They're Looking For.
Must Have
High school Degree, Understanding of basic IT systems, Ability to pick up new systems quickly, Croatian Language knowledge
Nice to Have
Degree in Engineering or field related to IT, Knowledge of Fiscal platform rules, Work experience as dispatcher or relevant position
What You'll Do.
Accept customer requests
Record data in IMS system
Analyze customer requests
Provide guidance to customers
Allocate and dispatch resources
Observe internal rules
Manage terminals and parameters
Prepare terminals for security
Provide reporting to manager
How You'll Work.
Team & Collaboration
Work together with others
Communication Scope
Communication skills
Applying for this Help Desk Operator role?
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