Barbaricum
Government Contracting
HelpDeskLead(PreAward)
“Help Desk Lead (Pre-Award) at Barbaricum. Skills: Help desk operations, IT support workflows, SLA performance. Lead help desk operations. Supervise help desk personnel”
What You'll Achieve.
Maintain service delivery standards
Industry & Context.
Troubleshooting; Incident management
What They're Looking For.
Must Have
Bachelor's degree in IT or Computer Science, Five (5) years of equivalent professional experience, Experience managing a help desk team, Experience implementing IT support workflows, Experience ensuring SLA compliance, Experience with ticketing platforms, Experience supporting remote desktop management, Experience with enterprise device provisioning, Experience with IT asset tracking, Troubleshooting skills, Incident management skills, Customer service skills
Nice to Have
ITIL Foundation certification, Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+ certification, Experience leading teams in fast-paced environments
What You'll Do.
Lead help desk operations
Supervise help desk personnel
Mentor help desk personnel
Ensure effective service delivery
Ensure customer support
Manage incident resolution
Implement IT support workflows
Maintain IT support workflows
Implement service management best practices
Maintain service management best practices
Monitor SLA performance
Report on SLA performance
Monitor help desk metrics
Report on help desk metrics
Coordinate support activities
Support enterprise device provisioning
Support account management
Support IT asset tracking
Troubleshoot technical issues
Resolve technical issues
Serve as escalation point
Collaborate with infrastructure teams
Collaborate with cybersecurity teams
Collaborate with engineering teams
How You'll Work.
Team & Collaboration
Infrastructure teams; Cybersecurity teams; Engineering teams
Applying for this Help Desk Lead (Pre-Award) role?
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